Stone Works Marble & Granite LLC

This client used a company other than us as their freight shipping company. As you can see from the attached pictures, the crate and material was delivered in good condition to their freight company. As the client was informed prior making their order we do not assumed any responsibility once the crate is delivered to the freight company. Because once the delivered, the shipping company is in charge of handling the material and the client once it reaches port. We only handle the crate to the delivery here in Miami or Fort Lauderdale. Granite is a stone weighing at approximately 10 pounds a sq. ft., in order for the piece that broke, to have been broken. The crate was either dropped by the fork lift operator, tilted inside the container or hit of the side in which that piece was. As you can see from the last picture provided by the client the crate did not arrived in the same condition as delivered.

We advised the client to follow up with their freight company and insurance.
Unfortunately our company doesn't handle the international shipping that is why all of our clients handle the hiring of the shipping company on their own. With over hundreds of international Countertops fabricated for not only residential but commercial clients we are confident on our job and quality of our work.