We are very sorry to hear of your negative experience with U-Line. We do not provide appliances to our clients, they purchase them on their own with our designers help. They are free to make their own choices.
We're sorry you have experienced issues with your U-Line product. If you could please provide or email us at sales@u-line.com the best phone number to reach you, we'd be happy to help.
Already Did. I was denied a refund by your company after being tortured 8 times with a service person in my house and the new one sent failed within a week. I wrote and called. The dealer was willing to work with us but your corporation did not. All they offered was another service visit. I pleaded nicely to let us go on our way with another brand. You chose to hold me captive and keep my money. Evidently nice didn't work.
I am a contributor on HOUZZ and will share my experience continually here and other forums until I get satisfaction. I also have a web domain ready to launch with your name in it. I am only days from getting all the paper work together and with the help of my attorneys I am filing for a hearing. Once I get a judgement that will be posted also. You really bullied the wrong guy.
We understand your frustration. This is not a typical experience with our product and we do not want you to view U-Line in a negative light. Our Customer Care Team will be contacting you today to refund your money. We apologize for the inconvenience.
We have 2 wine captains that we are disappointed with and at our beach house we have fridge drawers that had to be repaired - and the cause for the repair was leaking which had not been addressed.
The only repair company refuses to honor their work and U-line has not responded.
I am extremely disappointed and will never ever purchase or recommend this brand again.
As far as fridge drawers go, subzero is expensive but they stand by their products and I haven't had any issues in more than 12 years.
Cameo Kitchens, Inc.
U-Line
Mike Filchak
U-Line
Anke Fischer