Traditional Bespoke Furniture

There is always 2 sides to a story so I'd Like to address the issues witch i have already done privately.

The Project was booked months in advance to coincide with schedules and i was assured it would be ready, on arrival to measure it was not and the site was running behind we could not move the manufacture slot due to commitments with other clients so had no choice but to manufacture with the information i had.

As a carpenter with 30 years experience I would have thought you could follow a plan !, infills where allowed as a fridge was next to a wall and as stated the room was not ready. The ovens where fitted at a height due to a manifold being fitted behind witch was not yet installed and before we had a chance to look at it the client had altered the unit.
We took into consideration and replaced what he was not happy with free of charge.
The charges where made for extras that we felt where justified.
I'd also like to state that there was not loads of redesigning the plans always get sent out first for approval and signed off before we start manufacture.

It was Manufactured in February 2023 and was delivered only to be stored in a converted barn where the temperature was not consistent and it has been sitting there ever since, until it was fitted in December ! obviously i would never advise a bespoke wooden kitchen sit in an environment for months on end that was not ideal, it will move ! We would always advise that its fitted by us as we know our product inside out and in a reasonable time after manufacture and if stored in a stable environment.

There was a few things our apprentice did wrong he fitted the wrong runners and cut the TGV wrong but this was replaced free of charge and without hesitation and i apologised for the mistakes and inconvenience this may have caused.

As you can see we have many happy customers and pride ourselves on our product.