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О нас
Building, Renovating and Servicing Inground Gunite Pools in the Southeastern Pennsylvania, Northern Delaware and New Jersey areas for over 40 years.
Предоставляемые услуги:
Aboveground Pool Liner Replacement, Custom Hot Tubs, Hot Tub Installation, Natural Swimming Pools, Pond Construction, Pool & Spa Equipment Sales, Pool Covers, Pool Deck Design & Construction, Pool Lighting Installation, Pool Liner Replacement, Pool Plastering, Pool Remodeling, Pool Tiling, Swimming Pool Construction, Swimming Pool Design
Награды:
Member of all National pool associations including Northeast Spa and Pool Association (NESPA) and The Association of Pool & Spa Professionals (APSP). We are also Gold Members of Genesis 3 Design Group.
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Проектов: 7
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Business Details
Business Name
Teds Pools
Phone Number
+1 610-359-1301
Website
Address
5046 West Chester Pike
Newtown Square, PA 19073
Typical Job Cost
$85 000 - $500,000
License Number
PA-170166
Followers
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Значки и награды
Награды Houzz: 3
Значки Houzz: 2
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Отзывов о: Teds Pools – 5
В начале самые новые
Средний рейтинг: 4 из 5 звезд4.0|Отзывов: 5
Качество работы5.0
Коммуникация5.0
Стоимость5.0
Diane Hazum
Средний рейтинг: 5 из 5 звезд
We are incredibly happy with our pool - the project was run very well (Thanks Steve!) and we were always kept well informed of the process, what we would see and what we might feel during the phases of work that happened. Each phase went very very well and the workmanship is amazing. We are very happy with our selection of Ted's Pools.
7/Июль/2023
Комментарий от Teds Pools:
Thank you for your review. It is a privilege to work for you on your exceptional backyard oasis.
Maureen McQuiggan
Средний рейтинг: 1 из 5 звезд
We contracted with Ted’s Pools in Newtown Square after meeting with six pool companies and soliciting three formal bids. Ted’s Pools was by far the highest bid, but all the claims shared by Pete, the owner, made us believe we would be getting a higher level of services and better quality equipment. Since the bid was nearly 20K higher than the next lowest bid I asked that a winter cover be included with the price and was glad to hear Ted’s quickly was willing to throw it in.
The first order of business for Ted’s pools was to recoup the money for the gratis cover. They ran into some old pool concrete while digging, just as our builders had done several times while building the house over the last 7 months. Quick to remind us there would be an extra charge for the removal of the corner of concrete I foolishly assumed it would be similar to the several hundred dollars our builder had charged for running into 4 or 5 similar situations. How about $8, XXX?
Our next task was to select various finishes and products. For some reason there as great urgency around getting this done last fall. I reported to the Ted’s Pool office at 7 am having taken the morning off to look at different colored pools and tiles and, at the least, some photos. We spent 30 minutes looking over the shoulder of the office manager at thumbnail swatches on a computer screen. A quick fan of some 2 x 2 fabric swatches allowed us to pick our cover and we left with no clue of what it would ever look like. Thinking we had that underwhelming task complete, we would later be asked three different times about our Pebble Tech finish, our tile and asked two more time to pick a color for the cover.
The two pool handrails were a bigger project than the pool itself. Although I had talked about access for my elderly mother since our first meeting and hand written on the contract myself “2 handrails” I was told it was not included. After I dug out my contract again, they eventually agreed to supply them. That was followed with an email from Pete asking me to select a handrail style online. Can’t see it, touch it, or try it, sorry. I selected one via email that Pete reported was his favorite. Eventually we were also asked what color we wanted for the handrail that came in one color. After searching and copying back a few emails sharing my previous handrail sections I was told that handrail was not “salt friendly” and I would need to pick a hideous, and undoubtedly cheaper, YMCA style one. So the owner of the company sent me choices for my salt water pool that were not for salt water pools? In my part time job as an employee of Ted’s Pools I called the handrail company myself only to find out in 3 minutes flat that the hadrail was available in marine grade. I reported back to the office and it was ordered. No thank you, no, “I am sorry we are pool people with no clue about pools” …nothing.
Then came the lap lane markers. Where did I want them? Well, I don’t know because I DO NOT BUILD POOLS. What is usually and customary? Let’s see, I guess I’ll Google it. I Googled it, drew a picture and came home to find the lane line down the middle and the targets on the sides. Really? Am I the only one that watches the Olympics? The lane line ends with, guess what? A TARGET!!
Communication ZERO. We never knew the timeline, what to expect when, who was coming or going and when the project would ever be finished. Last fall I shared that I would be hosting a large event on Mother’s Day (yes, 8 months later) and needed the pool finished. No problem was the response. Today it is 10 days from Mother’s Day and it would take a miracle for that to happen.
Now of course billing does not come under communication. Billing, bill collection, general stalking A+ for Ted’s Pools. The dates are set in stone. The job can be 30% done and they want 80% of their money. The very curt office manager will call, email, and send snail mail nastygrams regularly. Maybe that time could be better used to research handrails? Lane line specs? Creating an album of actual pools to display color choices? When I reviewed the contract it called for the last payment (plaster) BEFORE the plaster install. It was a mere 3% of the total cost of the pool. That would have left the pool 100% paid for weeks, maybe months before completion. Thank goodness I had the foresight to cross that out and change the last 3% to upon completion. Who pays in full for things that are not complete? Full speed ahead with emails and multiple other requests for the $4,000 until I, in my role as assistant office manager, pointed them back to the signed contract.
So this brings us to recent weeks. Guessing, begging, and emailing away looking for updates on when this misery will ever end I call to ask about the handrails and when they will be installed. I also need to know when their pool service ends as I’m going on vacation and need to make arrangements….crickets. I finally call on the phone in the early morning and ask about the handrails. They are in I was told. REALLY? They ARE? I must be blind because I see them laying in the yard. The expensive Polaris is also in the box sitting the in rain neatly packaged and ready to be stolen by any passerby. Am I the only one that has any interest in this project at all? That was quickly followed a lecture on how concrete cures. Apparently 4, 5, 6 days for a 12” by 12” pour. Two days later still no handrail and no news on its arrival. No response to my multiple emails about pool service, etc. The lack of communication is deafening, like nothing I have ever seen. I am not sure THEY even have a timeline. I think they just wait for people to hound them.
In the meantime we went on to install our PA Bluestone Decking. The one we picked out BEFORE the pool and selected the poll tile to match. The one we have talked about to every Ted’s Pool worker who has asked, “What are you going to do about deking?” The mason arrived and the first problem was the skimmer returns were set to low to allow the install of PA Bluestone. I guess we never mentioned that. Well guess what they told us? We could drive to Newtown Square and PICK UP some extenders. Uhhhh, really? How about you send them out with the invisible handrail installer and PUT THEM IN??? The mason also noticed some very moist soil as he started the dig and we immediately alerted the Cracker Jack office staff at Ted’s Pool. After months of non-responsiveness, this email arrives with lightning speed:
I received a call from Gene stating that when they were digging for the deck they noticed a lot of wetness near one of the pool plumbing lines, and wanted us to come out today. We are not able to be there today, we will do the best we can to get there tomorrow. I informed him I think they hit a pipe while digging around the pool. We performed and logged multiple pressure tests on all lines throughout the pool building process. Every pressure test held. Also if there was a plumbing leak you would have noticed a water loss in the pool within the first day or two after the water was delivered
When we arrive at site we will determine where the water is coming from and evaluate. If in fact the plumbing is damaged there will be a charge of $125/hr plus supplies.
Please confirm receipt of email so I can schedule our guys to evaluate.
Shocking, without even looking at the project they are at the ready with accusations and, guess what? New charges!
I’ll finish with one final bit of evidence although these three pages are just a sliver of the frustration with Ted’s pools. My daughter played school and college volleyball and now coaches volleyball. A volleyball net was something we also talked about since day 1. The cleats for the net were bored into the stone by Ted’s and I was excited to see the project moving along. I called the office manager to find out about ordering the net. “It’s already included in the contract,” she told me. I excitedly hung up the phone and did a cartwheel after hearing the first bit of good news throughout the entire project. Literally the FIRST!! Just a few weeks later, Pete told me another story – a $1,200 net story! I never ordered volleyball I was told. And, the office manager rattled off a quick email reminding me that she never told me the net was included. CO-MMUN-I-CA-TION!! Funny, why are there volleyball cleats in the decking?? For volleyball I was told. Uhhh, OK. I combed the contract again to find nothing about volleyball was in fact ever written in, they must have known by ESP to install the cleats. I shared my frustration with Pete…when I saw him on-site of for only the second time in 8 months. We walked the project, looked at the cleats, and I again told the volleyball story. He shrugged his shoulders and said nothing, noting. The message was clear, “I have your cash and I could care less if you leave a satisfied customer.” That same day I asked about the second control that we planned to mount near the lower door and use as a remote. I looked at the contract and I clearly stated two (2) controllers. “That would require hard wiring to your router on the second floor.” REALLY? Wiring that could have been run in 15 minutes when our house was frames 6 months ago and is now impossible to accomplish? Wiring that could have done when you were here in the fall digging the pool and ruining electric and propane? That wiring? That was the day I was promoted to project manager I guess because I was supposed to know that too. Guess what option two is? You got it! More money $$$$ for a second rate alternative.
So if you are looking for a pool contractor, I can only tell you that my experience with Ted’s was horrific. We built a 3,300 square foot custom home on an embankment over the last year and Ted’s pool, Carol and Pete were by far, by far, the most difficult and unresponsive contractors we dealt with. I’ve gotten better service at McDonalds. I have had a pool before and worked with Great Valley Pool Service who was wonderful but I have worked with no other pool builders. I guess they do not have to rely on repeat business so it just doesn’t matter enough to them.
Happy to share copies of my contract or talk to anyone who wants more details. If you are building a pool…good luck!
3/Май/2017
Комментарий от Teds Pools:
We having been building and servicing swimming pools for thirty-eight years and we’ve made 99.9% of our customers very happy with construction and servicing of their pools. But even one unhappy customer we take very very seriously.
From day one we tried our best to make this customer happy but sometimes no matter what you do or offer nothing satisfies them. This review comes from a customer who wanted to prove a point that she could take the facts and twist them around to paint the most negative picture of what truly happened. She takes no responsibility for a customer who was explained every step in detail and then complains that she did not know or was not aware of what was going on with her project. I believe each point that she is complaining about needs to be responded to so you will understand the circumstances.
In every pool contract and verbally I explain to every customer that we do not know what is underground where their pool is going. Normally there are no issues, but sometimes you will find stone that needs to be broken up and hauled away, sometimes you find the builder has buried construction material instead of hauling it away like they are supposed to do by law. Well we found an old pool, but not any ordinary pool but one that had been painted. So to break-up a steel reinforced pool took an extra day and then to dump the concrete, steel and painted portions, ( landfills will not take concrete with paint on it) you must pay extra to dispose of it. When this happens, I supply my customer the actual invoices for my cost and that is what they are charged. I normally do not charge my customers for the time to supervise this extra day and making arrangements for hauling and dumping. This is an unforeseen situation that costs more and I do not want to add to the costs even though it will cost me. Is this customer happy that I’ve done my work in the correct manner and not jeopardized the outcome of her $100,000 pool or buried the old pool debris on another section of her property like her builder did. She’s happy with her builder because he dealt with this issue without more money but jeopardized her home site in the future with lead base paint buried on her property someplace.
I work closely with my customers to pick out the various tile, coping, pool finish and cover choices. Many times, I take them out to look at pools because I think it’s so important for them to see these choices on a pool before they pick the one for their pool. This opportunity to go look at pools was offered numerous times to this customer but they decided they could choose from samples in our office. Did we call them a few times for their choices, yes we did. Better to be 100% sure than order and install the wrong tile or incorrect color. I will accept this criticism if it means getting it correct.
Two handrails were on the contract and the customer highlighted these in yellow (please be aware the customer knew every word in the contract and wrote in the winter cover) and I fully acknowledged them. Never did I say they weren’t on the contract. Handrails come in different configuration and unfortunately we don’t have them in our office so you can’t feel and touch. Honestly they all feel the same and I was more than happy to go over each one and how they could help her in each situation.
She has a salt pool thereby she needed a salt friendly handrail, that only come in a few choices. She didn’t like them so she found a marine grade hand rail in the configuration she liked. It was three times the cost of the one on contact but I bought them anyway without charging the upgrade. She only complained about the process.
We have done plenty of pools with tiled swim lanes. We normally ask the customer to be sure if they want something special. I guess we shouldn’t have asked then she wouldn’t have anything to complain about.
I am sorry we can’t build our projects to our customer’s party schedules. We tell them all the time that weather and other delays can happen, but please do not schedule an event on a date that THEY think the pool will be ready. Also this customer had an issue with “the check is in the mail”. Our payment schedule is based on progress and yes 80% of the pool is completed when 80% is due. But when 80% is completed and the customer has promised for the last month that the 50% payment was in the mail, you can see how trust can break down. That’s really unfortunate because most of our customers we will do work for before payment, knowing that they pay on time.
We believe in communications with our customers and do a great job. Unfortunately this customer had a very nice and easy to work with partner Gene. Who was always available and onsite while the one complaining about communications was never there. We were told late in the project not to communicate through gene because it wasn’t HIS money and he wasn’t THE swimmer. So do I have to go any further with the reasons why this review is totally over blown, embellished and lacks any credibility.
Just one more item because by now I hope you get the idea of the customer we are dealing with. Remember back that the customer knows exactly what was on contract and had a copy of it. But then questioned the volleyball and basketball systems that she told us was on the contract, but was not. To help with her misunderstanding I offered to give her the systems at my cost and install for free. She never responded to this offer but was quick to contort the story in her review. Her handrails normally would be installed in her deck and that was being done by another contractor. They called us a day before the deck was installed so we went out immediately and installed the concrete pad that would go under the dry laid deck. We left the handrails on the side knowing that on previous jobs if they were installed the other contractors might scratch or damage them. But again, this entire process was twisted in the worse possible and damaging way.
To finish I am very sorry that our customer felt compelled to write such a review about Ted’s Pools while we have made hundreds of our customers very satisfied over the last 38 years. We are still dealing with this customer and even after this review will provide her service professionally as needed.
From day one we tried our best to make this customer happy but sometimes no matter what you do or offer nothing satisfies them. This review comes from a customer who wanted to prove a point that she could take the facts and twist them around to paint the most negative picture of what truly happened. She takes no responsibility for a customer who was explained every step in detail and then complains that she did not know or was not aware of what was going on with her project. I believe each point that she is complaining about needs to be responded to so you will understand the circumstances.
In every pool contract and verbally I explain to every customer that we do not know what is underground where their pool is going. Normally there are no issues, but sometimes you will find stone that needs to be broken up and hauled away, sometimes you find the builder has buried construction material instead of hauling it away like they are supposed to do by law. Well we found an old pool, but not any ordinary pool but one that had been painted. So to break-up a steel reinforced pool took an extra day and then to dump the concrete, steel and painted portions, ( landfills will not take concrete with paint on it) you must pay extra to dispose of it. When this happens, I supply my customer the actual invoices for my cost and that is what they are charged. I normally do not charge my customers for the time to supervise this extra day and making arrangements for hauling and dumping. This is an unforeseen situation that costs more and I do not want to add to the costs even though it will cost me. Is this customer happy that I’ve done my work in the correct manner and not jeopardized the outcome of her $100,000 pool or buried the old pool debris on another section of her property like her builder did. She’s happy with her builder because he dealt with this issue without more money but jeopardized her home site in the future with lead base paint buried on her property someplace.
I work closely with my customers to pick out the various tile, coping, pool finish and cover choices. Many times, I take them out to look at pools because I think it’s so important for them to see these choices on a pool before they pick the one for their pool. This opportunity to go look at pools was offered numerous times to this customer but they decided they could choose from samples in our office. Did we call them a few times for their choices, yes we did. Better to be 100% sure than order and install the wrong tile or incorrect color. I will accept this criticism if it means getting it correct.
Two handrails were on the contract and the customer highlighted these in yellow (please be aware the customer knew every word in the contract and wrote in the winter cover) and I fully acknowledged them. Never did I say they weren’t on the contract. Handrails come in different configuration and unfortunately we don’t have them in our office so you can’t feel and touch. Honestly they all feel the same and I was more than happy to go over each one and how they could help her in each situation.
She has a salt pool thereby she needed a salt friendly handrail, that only come in a few choices. She didn’t like them so she found a marine grade hand rail in the configuration she liked. It was three times the cost of the one on contact but I bought them anyway without charging the upgrade. She only complained about the process.
We have done plenty of pools with tiled swim lanes. We normally ask the customer to be sure if they want something special. I guess we shouldn’t have asked then she wouldn’t have anything to complain about.
I am sorry we can’t build our projects to our customer’s party schedules. We tell them all the time that weather and other delays can happen, but please do not schedule an event on a date that THEY think the pool will be ready. Also this customer had an issue with “the check is in the mail”. Our payment schedule is based on progress and yes 80% of the pool is completed when 80% is due. But when 80% is completed and the customer has promised for the last month that the 50% payment was in the mail, you can see how trust can break down. That’s really unfortunate because most of our customers we will do work for before payment, knowing that they pay on time.
We believe in communications with our customers and do a great job. Unfortunately this customer had a very nice and easy to work with partner Gene. Who was always available and onsite while the one complaining about communications was never there. We were told late in the project not to communicate through gene because it wasn’t HIS money and he wasn’t THE swimmer. So do I have to go any further with the reasons why this review is totally over blown, embellished and lacks any credibility.
Just one more item because by now I hope you get the idea of the customer we are dealing with. Remember back that the customer knows exactly what was on contract and had a copy of it. But then questioned the volleyball and basketball systems that she told us was on the contract, but was not. To help with her misunderstanding I offered to give her the systems at my cost and install for free. She never responded to this offer but was quick to contort the story in her review. Her handrails normally would be installed in her deck and that was being done by another contractor. They called us a day before the deck was installed so we went out immediately and installed the concrete pad that would go under the dry laid deck. We left the handrails on the side knowing that on previous jobs if they were installed the other contractors might scratch or damage them. But again, this entire process was twisted in the worse possible and damaging way.
To finish I am very sorry that our customer felt compelled to write such a review about Ted’s Pools while we have made hundreds of our customers very satisfied over the last 38 years. We are still dealing with this customer and even after this review will provide her service professionally as needed.
Ted designed a custom in ground pool for me. It is beautiful with an attached spa surrounded by natural,stone and concrete decking. The whole process was seamless from start to finish with no problems and someone available to answer any questions and concerns. They also take care of the annual opening and closing of the pool and spa.
3/Март/2016
Комментарий от Teds Pools:
Thank you for your review. It is a privilege to work for you on your exceptional backyard oasis.
My husband and I have a small backyard so we decided that we would just put a small hot tub there. We met with Peter from Ted’s Pools and he told us that we could have a pool and spa if we wanted and beautiful landscaping to go along with it. So we decided then and there to let them have full reign on how our backyard should look. Now where there was a muddy hill, there are beautiful stone steps; where there was a small slab of cement, there is a beautiful patio and the small backyard was transformed into a beautiful and breathtaking piece of heaven. Everyone (no exaggeration) comes down the stone steps as they approach and they all say it looks like a resort. Our only problem is that it is hard to get rid of our guests.
The employees at Ted’s Pools always showed up on time; cleaned up before they left; answered all questions quickly; and finished on time. They were extremely efficient and professional at all times. I highly recommend Ted’s Pool for not only constructing and advising on the pool area, but for maintenance afterward.
Brenda Parker
Avondale, PA
6/Март/2015
Комментарий от Teds Pools:
Thank you for your review. It is a privilege to work for you on your exceptional backyard oasis.
Mooney Home Design
Средний рейтинг: 5 из 5 звезд
Ted's Pools made having a dream pool in our backyard an enjoyable experience. They took us to see other customer's pools as well which really helped to understand design and dimensions. They timeline they proposed was exactly how it happened which was nice to know when you are excited about getting a pool installed. The team is highly professional and positive. They make you feel like you are the only customer of theirs at that time. It was great working with a local company.
11/Февраль/2015
Комментарий от Teds Pools:
Thank you for your review. It is a privilege to work for you on your exceptional backyard oasis.
Контактное лицо: Teds Pools
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