Selectblinds

I have order blinds over and over again from this company and every time they blinds are great and arrive in the time window they said it would. I did have to use their FIT guarantee due to my mistake on entering the measurement into the order system, and I was able to call them up and have a new blind created and shipped to me all with in 5 minutes. They are always very helpful and nice when I call. At this point I have had the top down bottom up blonds installed for 4 years and still going strong.

Blinds I received arrived fairly on time. Surprisingly the blinds were all labeled as a different color than what I ordered. When I contacted the company, they sent a sample of the material I ordered, and the comparison was similar enough to live with. The frame of the blind, the PVC plastic hardware was clearly beige/tan when I had ordered white. The company responded that they choose a color that coordinates with the material color (which was white...) Their resolution was to offer me 10% off the price of ordering all new replacement blinds. Not acceptable. Do your homework and find a different company.

I spent over $2,000 on shades and blinds. Be careful of the FIT guarantee. It excludes a lot of their products. All my shades were made with 1/4 inch less what I measured. One was only 1/8 of an inch. That was enough to make it not fit. They only gave me the original price minus 10%. Had no choice but to pay for another one. They did not give enough allowance for my measurement. I consider this partially their fault. If I had the 1/4 inch like the other shades it would have fit. I ordered 9 blinds so far from them and need another 14. I will look elsewhere for the rest.

The blinds were fine, but the hardware was useless. We ordered four Delecate Sheen Roman Shades that were over 4 feet long and within two weeks the locking mechanism that holds the blinds when retracted failed on the two larger blinds. Within two months the mechanism failed on the other two. After the first two failed I contacted the seller and told them that the blinds were too heavy for the locking mechanism. I had to seen videos of the mechanisms on both. They said they would send replacements and I told them not to since the blinds would simply fail again the second time. Not to be deterred, and not to refund my money and all the work I put into installing the blinds, they sent them anyway. They are now sitting in my garage still in the box, I guess until I throw them away. I posted a bad review on their site and it was taken down. I waited a year and posted another. It was also taken down. I didn't use bad language, I wrote pretty much what I'm saying here. These blinds might be fine for normal size windows, but not for floor to ceiling windows.

Selectblinds sold me broken blinds, made me ship back batteries 3 times to "have them checked out at the factory", didn't tell me what the factory found, and ultimately refused a refund or to send solar chargers which would have fixed the problem. We spent many thousands of dollars on blinds for our home, they didn't make a real effort to solve the problem. They sell faulty products and then treat customers very badly.

Not one to leave reviews but be careful about ordering blinds when using the filtering system. Just because you select something in the search filter of, say, 1" or less depth, does not mean the products that you are shown will have a 1" or less depth. Really poor customer service where the agent started yelling at me too. If you order here, don't trust the filtering system, it's quite bad! Quadruple check every measurement!

We ordered the roller shades and they're absolutely terrible. The design is flawed causing the material to tangle and tear. The company has refused to do anything about the damaged product we received, and they're customer service is NON EXISTENT! I would warn anyone considering to do business with them. There is not one good thing I can say.

The product is actually pretty good, looks good and is reasonably priced. HOWEVER ---- it's hard to describe their customer service since it's nearly non-existent. I had to send a photograph of an item in order to receive a replacement since they could not understand information about their own product. We purchased motorized blinds, which were extremely difficult to install and the instructions were almost unintelligible. The remote arrived with an almost dead battery and that's no fun to diagnose and repair. Then one of the four blinds ordered failed to work. You spend endless minutes on the phone on hold, or you get a message during regular, published open hours that they're closed for "training". Or you send an email, only to be told it will be days before you receive a reply (likely from someone who will need a picture!). There must be a better company with which to do business who can provide a decent product along with responsive customer service. Beware of Select Blinds!

I've ordered twice and had issues with both. The first order was corrected and a replacement was sent in a timely manner. The second order is being addressed by quality control and I haven't heard an answer if I can receive a replacement two weeks after addressing the issue.

We had an excellent experience with Selectblinds. We ordered blinds for eight windows--six small, two quite large. Thanks to sales, the total cost of the blinds was around $600. We did a lot of work ahead of time to measure and prepare our windows and ensure correct fit, using the instructions on the website. The blinds we received worked well, looked good, and installed incredibly easily (under five minutes per shade, after the windows were painted/patched/cleaned). In fact, we did six windows in a single evening, including removing the old blinds and fixing the windows! Each blind appeared to be exactly as ordered in terms of size and color. We did have one blind that didn't quite function correctly--a magnet didn't grip quite right, leading to a small gap--but I sent them some pictures through the online form and they had a new blind at our doorstep in a few days with no need to haggle.

Blinds are average looking, but their exchange policy makes no sense. Only able to replace 1 window per order if measurements are off? Who is ordering just 1 window? I suggest looking somewhere else with a better policy.

Yikes, I wish I had done my homework and checked out the reviews for Select Blinds before ordering. Clearly the company stalls and resists responsibility when they make a mistake. How are they still in business? I ordered 17 light filtering blinds (over $1000 worth), and 6 of them were cut too short, leaving a 5+ inch gap from the window sill to the bottom of the blind. The blinds were professionally measured; no mistake was made on my part. Okay, I thought, we all make mistakes. After some back and forth with their chat, I was told by Select to send pictures showing the full measurement of the blinds, which I did. I ordered 54" blinds, and the measurements showed that the blinds only reached to 44". I thought that would be it, but then I was told that their "quality control" people had to look into it. Who had I been communicating with? Any reliable company would take responsibility for its mistake and make things right, and want to do so right away. Instead, I'm getting passed around, with no resolution or refund in sight, and I'm wasting a lot of time having to prove that they made the mistake. I totally get that they need proof that the mistake is theirs, but I've never encountered a company that makes the customer jump through so many hoops. Reading the other reviews, I'm nervous that I'll never see those 6 replacement blinds. That's all I've been asking for. Just send me the blinds with the exact measurements I submitted and paid for. So it's a gamble dealing with Select Blinds. If they make a mistake, you basically lose in time, money, and headache. It's not worth. Plenty of other companies with better reputations. Just stand by your work and make things right when you make a mistake. That's what reliable companies do.