Samson Door & Window

Thank you, Chris, for the positive feedback.
It was a pleasure collaborating with you on this fun project!
Team Samson appreciates your business and this nice review.
We look forward to doing more business with you in the future.
Best Regards,
The Samson Team

Thank you, John for the positive feedback!
It turned out beautiful. Great quality Iron Door.
It was a pleasure doing business with you.
Best Regards,
The Samson Team

Bill,
It was our pleasure to work on your beautiful home.
We appreciate the positive feedback!
Taft

Hello Danielle and thank you for choosing Samson Door & Window. The team greatly apprectiates the positive review. We could not have done it without the world's thinnest movable glass system from 2Fold. We love to do custom work and your Steel/Accoya Awning Window came out spectacular. We are already getting calls from your referrals. Let us know if we can help you in the future.
Team Samson

Hello Kathleen and thank you for choosing Samson Door & Window. The Samson teams strives for impeccable service and the highest quality level products and installations. We really enjoyed taking care of your mother's window needs. We are always here to help.
Team Samson

Hello Ralph and thank you for choosing Samson Door & Window. The Samson team enjoyed helping you with your door project and greatly appreciate your positive review. We received a call from one of your referrals and look forward to helping them as well. Our team does take extensive measure to ensure that the dust containment is at a superb level. We hang plastic zip walls, tape off the area we are working on and protect floor and furniture for all of our installs. Enjoy your doors for decades to come.
Team Samson

Thank you Kami, it was a pleasure working with you on your Bi-Fold project. We are looking forward to helping you with the next phase. As always, let us know if you have any questions or need anything else.

Best regards,

Team Samson

Informing our prospective clients and making sound recommendations on the process of altering the design of their existing doors and windows can be one of the most challenging aspects of our job. A good door and window company provides thoughtful, professional guidance to help ensure the clients project is completed within budget, in a safe and reasonable time frame. From the beginning, we strive for excellence on each project we take on as well as under-promise and over deliver.
The reviewer (Ruggero S.) did contact our company to consult on door and window aspect of their remodel. After meeting with him and his wife for a complimentary in home consultation, we provided them with a detailed quote and work proposal including lead times on product delivery. Typical lead times are 3-6 weeks for most items. If something is custom, lead times are extended to 8-12 weeks.
While working for Mr. S, we were approached by his neighbor as per normal wondering what we were doing and such. People are very curious and want to know how we are improving people’s homes. He mentioned that we must be very good because he keeps having us come back for more work and is extremely particular about everything.

All work performed by Samson Door & Window meets or exceeds industry standards.

1) Mr. S. gave us replacement hardware that he provided without any instructions. We invested several hours installing the replacement hardware that was different from the existing. The handles were the same but the internal parts were different.
2) One new door is not installed level and plumb. Doors are tricky to do right. None are perfect. They move over time due to weather changes.
3) Another door has a deeply scratched sill cap. We have replacement parts on hand and ready.
4) Stucco patch. We can fog coat with color to feather in stucco finish.

Mr. S. made numerous changes throughout the different phases of work. We have 104 emails back and forth starting with February 23, 2016 and has admitted to being very picky.
We made a mistake with a cleaning product to clean the concrete steps but have been researching for the perfect solution to get it done and have found it. Unfortunately, with all the rainy weather, we had to wait for it to dry up before we can return to clean off the steps.

We have a signed contract that Mr. S. wants to cancel because he made a mistake while reviewing the contract even after we asked him to verify that everything was the way he wanted it. He gave us a verbal confirmation, email confirmation and signed the contract. One item he signed for cost us $500. Mr. S himself was unable to keep up with all the changes he requested and signed for the wrong item. We can fix the above items for Mr. S. We just need to schedule it as his approval.
The main directives of our company are to provide excellent service, the highest quality products and sound recommendations that respect our client’s investment. Through our detailed proposals, we ensure that our clients are well informed form start to finish, including the scope of work to be completed and the number of days we anticipate are required to complete the work. We provide this so that our clients can make an informed decision about selecting our company for their door and window needs. We have invested years developing our craft and techniques that offer our clients convenience, clear communication, knowledge and above all, quality products and installations. We strive for excellence in customer service and workmanship to exceed our clients expectations. We regret that we could not accommodate Mr. S's requested timeline and wish them the very best of luck on their remodel.

Thank you Elizabeth for the opportunity to serve you. We take great pride in taking care of you and making sure that you never have any surprises with us by your side. Your project grows before our very eyes and we are here for you every step of the way.

Thank you Pete for choosing Samson Door & Window to serve you. We are glad that you are happy with the project we completed for you. Please let us know if you need assistance with any other home improvement projects in the future.