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Roundhouse
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Multi-award winning British company Roundhouse
Founded over 25 years ago, by architects with a passion for beautiful, functional design, Roundhouse is a multi-award-winning British luxury kitchen and furniture company. A design driven company with a signature understated design ethic combining innovative use of colour and materials. Our designs are totally bespoke, carefully built to any size and virtually any finish, colour or veneer using a huge range of innovative materials, (many unique). Roundhouse bespoke projects are eclectic, elegant and architectural and work from an ergonomic point of view and feel wonderful to use and spend time in.
The bespoke furniture is made to order by expert craftsmen at the Roundhouse state-of-the-art factory in Malvern, Worcestershire. In an area with a long heritage associated with furniture making, the company’s cabinetmakers bridge the gap between centuries old traditions of workmanship and the latest technical innovations. They combine unique joinery skills with advanced manufacturing techniques. Renowned for originality Roundhouse works hard at staying ahead of the curve and has its own R & D team continually developing new uniquely beautiful finishes.
Our showrooms: Wigmore Street (London), Fulham (London), Richmond (London), Clapham (London), Guildford (Surrey), Cambridge (Cambridgeshire) and Cheltenham (Gloucestershire).
Предоставляемые услуги:
3D Rendering, Bespoke Cabinet Doors, Bespoke Cabinets, Bespoke Kitchen Cabinets, Bespoke Kitchen Pantries, Bespoke Walk-in Wardrobes, Bespoke Worktops, Kitchen Design, Kitchen Renovation, Pantry Design, Utility Room Design, Wine Cellar Design
География работ:
London, Guildford, Fulham, Cheltenham, Clapham, Richmond, Cambridge, Wigmore Street, Central London, Surrey, Chelsea, Oxfordshire, Gloucestershire
Награды:
Best kitchen Livingetc Awards 2022, Designer Awards 2020, Kitchen Designer of the Year 2014, kbbreview Best Showroom Award 2015, Homes & Gardens Kitchen Designer of the Year Award 2013, Designer Kitchen & Bathroom British Design Award 2012,
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Business Details
Business Name
Roundhouse
Phone Number
+44 20 7297 6220
Website
Address
London, Greater London W1U 1PE
Великобритания
Typical Job Cost
£30000 - 200 000
Costs depend on spec, finishes, materials and are bespoke to each project
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Значки и награды
Награды Houzz: 17
Значки Houzz: 5
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Liz Liv
Средний рейтинг: 5 из 5 звездAlmost 3 years on from installation, we couldn't be happier with our kitchen. We worked with the Clapham office and the whole process was seamless. The aftercare is also fantastic - not that we've needed much. Recommended without hesitationЧитать весь отзыв
Отзывов о: Roundhouse – 65
В начале самые новые
Средний рейтинг: 4.7 из 5 звезд4.7|Отзывов: 65
Качество работы4.5
Коммуникация4.3
Стоимость4.2
Chris Carlisle
Средний рейтинг: 1 из 5 звезд
Really terrible fitting process. Agressive behaviour with regards to payment. I was given just 7 days to pay final payment otherwise they were going to not deliver. This would have had huge repercussions to my entire build project. It takes me longer than 7 days to release funds and yet they had no apettite whatsoever to discuss this with me. Rather than discussing / picking up the phone to me i get threatening emails from their fitting manager. Told its in the T's and C's (but i never saw these! and no one gave me a verbal heads up). My request to hold back some small percentage until work was satisfactorally completed (given negative comments on Trustpilot) was also refused. This company is the only supplier in my entire project that would not do that.....yet should this not be standard?
such an unpleasant epxperience - and i am keen that ohers are also mindful of this
Emails received:
"As the delivery is scheduled for Wednesday morning our factory need to start loading the lorry tomorrow from approximately 12 midday to have enough time. This means we have a hard-internal deadline of mid-day tomorrow. I can only instruct the factory to load the lorry if the final balance has been cleared. "
"My apologies it is my job to chase final payment in hindsight I could’ve done this earlier. Your designer would have run through this with you so our hope is it shouldn’t come as a surprise."
28/Март/2024
Комментарий от Roundhouse:
Thank you for taking the time to review our services it is very disappointing to learn about your experience. We take customer feedback extremely seriously and always endeavour to provide excellent customer service. This is reflected in 58 independent five-star reviews on houzz.co.uk and four Best of Houzz Customer Service Awards including this year and last.
Whilst we take on board all your comments having looked back through all our communications to you from your designer and our installation team there were several emails detailing payment terms including the invoice sent as an attachment. The invoice clearly states at the bottom “Balance due 7 days prior to delivery.” Two emails were sent 30th October and 30th November, the first email highlighted the importance of the “for manufacture pack.” From our designer "The For Manufacture Pack will have several important documents. A full set of plans and post survey plumbing and electrical plans, full furniture, worktop and appliance list. The final invoice and a set of Terms and conditions. The Invoice will show the next, interim payment and it is the paying of this and signing of the T&Cs that will trigger the manufacture." The second on 30th November “for manufacture pack” included our Terms and Conditions and final invoice which need signing before we commence the manufacture of your kitchen. This correspondence gave 3 months notice re our payment terms. We always ask our clients to read all documents and correspondence carefully.
We are proud of our friendly team most of whom have worked for Roundhouse for many years (none are threatening or aggressive) and our installation co-ordinator sent you this polite and clear email with regards to loading the lorry at the factory. It states in our Terms and Conditions we cannot deliver a project until full payment has been made. We are disappointed you had to post on other review sites such as Trustpilot, our designer has since called you to discuss your feedback which we have taken on board. Your kitchen is currently being installed and understand all is going smoothly. As always we will do the best job to the highest standard with the fitting of your kitchen. We do hope you enjoy your kitchen for many years to come.
Whilst we take on board all your comments having looked back through all our communications to you from your designer and our installation team there were several emails detailing payment terms including the invoice sent as an attachment. The invoice clearly states at the bottom “Balance due 7 days prior to delivery.” Two emails were sent 30th October and 30th November, the first email highlighted the importance of the “for manufacture pack.” From our designer "The For Manufacture Pack will have several important documents. A full set of plans and post survey plumbing and electrical plans, full furniture, worktop and appliance list. The final invoice and a set of Terms and conditions. The Invoice will show the next, interim payment and it is the paying of this and signing of the T&Cs that will trigger the manufacture." The second on 30th November “for manufacture pack” included our Terms and Conditions and final invoice which need signing before we commence the manufacture of your kitchen. This correspondence gave 3 months notice re our payment terms. We always ask our clients to read all documents and correspondence carefully.
We are proud of our friendly team most of whom have worked for Roundhouse for many years (none are threatening or aggressive) and our installation co-ordinator sent you this polite and clear email with regards to loading the lorry at the factory. It states in our Terms and Conditions we cannot deliver a project until full payment has been made. We are disappointed you had to post on other review sites such as Trustpilot, our designer has since called you to discuss your feedback which we have taken on board. Your kitchen is currently being installed and understand all is going smoothly. As always we will do the best job to the highest standard with the fitting of your kitchen. We do hope you enjoy your kitchen for many years to come.
Jacquie Irvine
Средний рейтинг: 5 из 5 звезд
This is the second kitchen I have had designed by Roundhouse (by Jane at Richmond showroom). I am as delighted with this one as I was with my first one 5 years ago. From the design process, through the kitchen manufacture, installation and after care - the service has been excellent. Their designs combine great style and practical use and the customer service provided by everyone in the Roundhouse team has been exemplary.
24/Март/2024
Комментарий от Roundhouse:
Thank you so much for your glowing review. We're delighted to hear that our team successfully completed your project and that your kitchen is meeting your needs so effectively. Your satisfaction is our ultimate reward. We sincerely appreciate your feedback and look forward to serving you again in the future. We hope you will enjoy your Roundhouse kitchen for many years to come!
Sella Mak
Средний рейтинг: 5 из 5 звезд
Fantastic experience with designing and installing our dream kitchen. We went in with a very good idea of what we wanted where but the designer (Sam H) added a lot of value with practical suggestions on layout and also creative use of what would have been awkward spaces.
Aftercare was beyond - we had a visit from Allison a few weeks after installation to talk through how to use our new appliances that had a lot of confusing features. We threw a lot of questions at her and she was really helpful. To top it off we even had a surprise gift sent to us later on too with high quality kitchen items.
Even though the pricing is on the higher end we’re definitely considering having them back to design a few other units we have in mind.
Thank you team.
10/Февраль/2024
Pros:
1) We now have a beautiful new kitchen which I am very pleased with.
2) Aftercare has been fantastic and niggling issues have been sorted out easily.
3) Communication has been fantastic throughout the installation process.
Con:
1) Being shouted at for five whole minutes by our kitchen designer. For this reason, I cannot recommend this company to acquaintances and friends due to the unprofessional approach of one member of staff, despite the fact the rest of our experience was positive.
20/Декабрь/2023
Комментарий от Roundhouse:
Thank you for taking the time to review our services and it is of great concern to us that your experience did not live up to your expectations. We take customer feedback extremely seriously and pride ourselves on exemplary customer service. We are very sorry this was your experience with our Roundhouse designer. We take your comments very seriously and will be speaking to all designers about ensuring their positive manner and helpful approach that we would hope all our customers receive. Most of our designers have been with Roundhouse for over 10 years and are committed and trusted members of the team so we do feel this was an ‘out of the ordinary’ experience. We are happy to hear you are enjoying your new kitchen and the aftercare and install team did a great job.
We can only apologise that this was your experience and we would hope that we would be judged by the many happy customers reflected in 52 independent five-star reviews on houzz.co.uk and four Best of Houzz Customer Service Awards. We would advise our clients to read all our customer service reviews, on Houzz and indeed on google. There will inevitably be one or two reviews that are less than complimentary, however clients & prospective clients should be assured that we do take every single issue seriously, we will investigate and put things right where necessary. We endeavour to ensure that every single client is 100% satisfied.
We can only apologise that this was your experience and we would hope that we would be judged by the many happy customers reflected in 52 independent five-star reviews on houzz.co.uk and four Best of Houzz Customer Service Awards. We would advise our clients to read all our customer service reviews, on Houzz and indeed on google. There will inevitably be one or two reviews that are less than complimentary, however clients & prospective clients should be assured that we do take every single issue seriously, we will investigate and put things right where necessary. We endeavour to ensure that every single client is 100% satisfied.
Having had several high end kitchen over the years, the Roundhouse one has been by far the most hard wearing and hassle free. The installation was first class. The after care has been brilliant on the few occasions I have needed it. The only niggle was with the design and planning process. Our architect had to check a few details to ensure that the fit was correct.
We will definitely be getting another Roundhouse kitchen in the future and I wouldn't hesitate to recommend them.
12/Октябрь/2023
I could not be more unhappy with the service of this brand. Please avoid if you can. They only have the prices of a high end kitchen , but you can find better quality and customer service in IKEA . We started installation at the beginning of July (having put an order in December) and yet as of now in September have no visibility on when the kitchen will be finished. This is because they made a number of amateur mistakes in the measures and now the major cabinet needs resizing . They install a wall unit that does not open properly as again the mechanism is not calibrated to the size of the door!!!! They deliver the very expensive Fulham larder with all the internal racks already damaged . We have experienced all sort of designing mistakes and very poor advice on how to choose colours and materials. If you are still on time avoid Roundhouse
16/Сентябрь/2023
Комментарий от Roundhouse:
Thank you for taking the time to review our services and it is of great concern to us that your experience did not live up to your expectations. We take customer feedback extremely seriously and pride ourselves on exemplary customer service. We are really sorry to hear of the issues you have experienced with your kitchen and installation. We would like to resolve all issues as a matter of urgency so if you are happy to please share your job number or email alice.foster@roundhousedesign.com and we will do everything we can to assist and one of our install team will be in touch asap.
We would like to offer our sincere apologies once again and please be assured we take every single issue very seriously, we will investigate and put things right as best as we can and as quickly as possible.
Thank you
The Team at Roundhouse
We would like to offer our sincere apologies once again and please be assured we take every single issue very seriously, we will investigate and put things right as best as we can and as quickly as possible.
Thank you
The Team at Roundhouse
8008837167580128678197
Средний рейтинг: 5 из 5 звезд
Roundhouse have been really great and professional right from the start.
I met with many designers from different kitchen companies but none could understand our vision. And so it all started at the showroom in Guildford.
The senior designer really understood our vision and ideas and came up with a beautiful kitchen design.
The process of installation was straightforward! We have now had our kitchen for more than 6 months and I truly love it.
It is as roundhouse says 'simply beautiful'
After installation I had received many gifts! How lovely. (Please see photos)
17/Июль/2023
Liz Liv
Средний рейтинг: 5 из 5 звезд
Almost 3 years on from installation, we couldn't be happier with our kitchen. We worked with the Clapham office and the whole process was seamless. The aftercare is also fantastic - not that we've needed much. Recommended without hesitation
15/Июнь/2023
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a glowing review. It's gratifying to hear that you are happy that our team was able to complete your project and that your kitchen is working so well for you. Thank you once again and we hope that you continue to enjoy your Roundhouse kitchen for many years to come.
Roundhouse did an incredible job for our new kitchen. From the design by Ben at the St. Margaret's showroom to the installation by Morne, project management by Rob and final kitchen demonstration by Allison, the whole process was efficient, professional and of the highest quality. The finished project is a fitting centre piece to the heart of our house and will continue to provide the wow factor for years to come.
26/Апрель/2023Последние изменения:26/Апрель/2023
Комментарий от Roundhouse:
We are delighted to read your feedback and are so happy to hear you had a great experience. We know how important and personal the journey to your dream kitchen is and we are proud to have been a part of that with you. Many thanks again, The Roundhouse Team.
I had my roundhouse kitchen designed at the Guildford branch, and couldn’t be more happy with the whole experience! It is a highly professional company with great management and skilful workers. Despite a few hiccups along the way, everything was sorted out pretty quickly, and the kitchen is lovely!
27/Март/2023
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a glowing review. It's gratifying to hear that you are happy that our team was able to complete your project and that your kitchen is working so well for you. Thank you once again and we hope that you continue to enjoy your Roundhouse kitchen for many years to come.
From the first moment we met Ben and started to talk about what we wanted and needed from our new kitchen, Roundhouse were the kitchen company for us. The considered thought that went into each and every part of the design for us was phenomenal.
We ripped out our kitchen in Feb 2020 and the kitchen had been due to be delivered in April. Understandably, it was delayed but actually only by a month and the team who came to install it and then paint it were so supportive and helpful given we were in such unchartered waters.
We love our kitchen, it is not only functional but also beautiful. Thank you to Ben and the whole team at Roundhouse.
21/Декабрь/2022
I cannot recommend the Roundhouse team enough- what a top quality service from beginning to end. Ben in the show room in St Margaret’s with great ideas and so much patience when we were undecided.
The installation team worked with our building contractors with such professionalism.
The kitchen itself is such good quality yet was only their entry level range . It is strong and installed precisely.
Even Alison was happy to show me the appliances knowing I am not the chef in our house , so kind.
And obviously the gift - what a lovely surprise and the chopping board looks like it will last forever!
After a difficult kitchen project 5 years earlier with another company I am so glad I have now found Roundhouse , will definitely use them again and recommend them to everyone.
Thank you so much Roundhouse .
11/Май/2022
Комментарий от Roundhouse:
We are delighted to read your feedback and are so happy to hear you had a great experience. We know how important and personal the journey to your dream kitchen is and we are proud to have been a part of that with you. Many thanks again, The Roundhouse Team.
We love our new kitchen and I cannot thank the team at Roundhouse Wigmore street enough. Oli corralled our thoughts and conjured up an amazing design. He maximised the space and perfectly coordinated natural wood, marble and black blue cabinets. When the first lock down kicked in and our builder pulled out they patiently rescheduled us. Once we got going again Paul looked after us expertly throughout the whole process. Karim did an expert job fitting it literally with laser precision, no mean feat in an old house with no level surfaces. The quality of the cabinetry is spectacular and the details and fittings leave no expense spared. It is crammed full of nice details some of which, like cutting our rough sawn oak doors out of a single piece of wood, we would not have thought to request.
We did our bedroom with Roundhouse over a decade ago and it was so nice to renovate the kitchen with a team I knew I could trust to deliver. I look forward to working with Roundhouse again.
16/Октябрь/2021
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a glowing review. It's gratifying to hear that you are happy that our team was able to complete your project and that your kitchen is working so well for you. Thank you once again and we hope that you continue to enjoy your Roundhouse kitchen for many years to come.
Cannot thank the team at Roundhouse enough for bringing my dream to reality. Must confess I looked up many kitchen companies before choosing Roundhouse. Convinced it is the best decision we have made so far. Right from concept, design, delivery and fitting we felt listened to and supported. There were a few hiccups along the way due to COVID but the finished product is far too spectacular to grudge any unforeseen circumstance.
Daniel, our amazing young designer, Oli, who stood in when Daniel was away and Paul at Operations - cannot thank you all enough. The fitters and decorators were brilliant too and Paul ensured that every little snag was taken care of. He I believe is the “one of the best ambassadors of the Roundhouse brand”.
Alison who came in later to help me make best use of appliances was just as awesome too. Cannot wait to put all her advice to use. And to top it all she brought along a very thoughtful gift from Roundhouse. Thank you once again - highly recommended by us!
12/Июнь/2021Последние изменения:12/Июнь/2021
Комментарий от Roundhouse:
We are delighted to read your feedback and are so happy to hear you had a great experience. We know how important and personal the journey to your dream kitchen is and we are proud to have been a part of that with you. Many thanks again, The Roundhouse Team.
Ellen Ling
Средний рейтинг: 5 из 5 звезд
The entire team at Roundhouse was amazing to work with and seamless in its approach. From Ben and Dani who designed the kitchen to the fitters, painters and after sales support, every single member we encountered was great. Amy P who is the installation coordinator provides the best support, ensuring that any issue, big or small is addressed promptly.
The kitchen is one of the most essential spaces in the house and it is so important to pick the right company to design and build your kitchen. We absolutely love our kitchen. It’s beautiful, welcoming, functional, unique and timeless. If we ever build another house, I would not hesitate to use Roundhouse (Ben H and team) again. They look after their kitchens and clients.
27/Май/2021
Комментарий от Roundhouse:
Thank you so much for your kind review Ellen. We are delighted to hear you are so happy with your kitchen and your whole Roundhouse experience. We wish you all the best, The Roundhouse Team
VC Design Architectural Services
Средний рейтинг: 5 из 5 звезд
I first worked with Roundhouse St Margarets in 2003 when they did a lovely family kitchen in East Sheen that my clients still enjoy, and that has not dated at all due to the timeless and classic finishes used.
Then last year they were appointed on another project for my clients who did considerable "shopping around" and chose RoundHouse for their hands-on Design approach and classic style that suited their taste.
All went according to plan and is looking great!
Thanks Ben and your team!
7/Декабрь/2020
Ben Sugden
Средний рейтинг: 5 из 5 звезд
Roundhouse worked so hard to complete our kitchen before lockdown and we can't thank them enough. We've now had 6 weeks of putting our new kitchen through its paces with 5 adults unexpectedly at home. It has performed outstandingly well! Everything about the space is just perfect, it just works and makes life so much more bearable. The storage space we now have has transformed our lives - no more clutter - vital when there are so many at home and it's robust - it's being used so heavily at the moment and still looks pristine. I can't recommend Roundhouse highly enough, from start to finish utterly professional and Karim our fitter was a star!
1/Май/2020Последние изменения:1/Май/2020
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a glowing review. It's gratifying to hear that you are happy that our team was able to complete your project and that your kitchen is working so well for you. Thank you once again and we hope that you continue to enjoy your Roundhouse kitchen for many years to come.
Jacqueline Braid
Средний рейтинг: 5 из 5 звезд
From start to finish working with the Roundhouse team was a pleasure, enjoyed discussing the options and going through our ideas for the space.
They helped guide us and ensure that our finished kitchen was exactly what we needed for our busy family life.
The options available give you plenty to choose from, and the team have a great eye for detail.
When we came to fitting the kitchen, the fitters were just as polite - entertaining our two little ones when multiple questions were asked!
Very tidy and happy to confirm what the plan of the day was when they arrived, meant I felt i was always in the loop and no hidden surprises.
Would highly recommend to anyone looking for a superb kitchen, if we ever move i won't hesitate to use them again.
3/Март/2020
Комментарий от Roundhouse:
Thank you so much for you kind review, we are delighted that you are happy with your experience of Roundhouse and thank you for taking the time to review us.
Ayesha Zahid
Средний рейтинг: 4 из 5 звезд
Great company and one of the most fantastic kitchens ever! We were served by Sam and she was the most charming, accommodating and friendly person. She helped us design a kitchen suited to our needs and was very patient with all the changes. Once the kitchen was ready to be installed, there were a few measurement errors but Paul was brilliant in his customer service and helped us through each and every stage. He came in for a home visit, offered to have any scratches removed free of cost and was very hands-on in his support. Roundhouse also provided a cleaning service for the kitchen once it's installed.
I realise now that it's not just the initial service but the after care customer service that is equally important, especially for a kitchen. Roundhouse sent someone over for a free demonstration on how to use all the gadgets and this was very helpful. They also gave a lovely free gift (great quality cutting board, wine and apron!)
The overall result is really stunning and the finish is brilliant! Thank you Roundhouse for giving us a kitchen of our dreams and thank you for your great customer service. Please keep it up.
23/Ноябрь/2019
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a glowing review. We really appreciate it and we are so glad that you are happy with our service and hope that you enjoy many years in your Roundhouse kitchen.
The design experience in Wigmore St was perfectly pleasant but the installation and execution of our very expensive (small) kitchen a horror. 100% payment demanded up front (early August) with threat that one day late would mean kitchen put into storage and yet our important and agreed deadline (12 September) totally disregarded; arriving home (after three month decamp overseas for refurbishment) to unfinished and mostly unusable kitchen. At least we were able to immediately alert Roundhouse to the huge error with unanticipated redesign/reduction of kitchen island, but that speedy notice to correct and reinstate met with insistence that the wrong/too small stone top could not be reimbursed because they were so fast to cut it (!) following templating one/two days earlier? So we are now left instead with cardboard temporary worktop while another new stone top (paid for again 100% up front mid Oct) redesigned. It’s now 12 November and same cardboard temporary worktop stinking the house out. No sign of our original paid-for stone top which could have at least given us a hygienic temporary solution two months ago while the lengthy design mistake was resolved (6-8 weeks we were told end Oct and still no date in sight) and template for new one only “rushed” for us last week. Roundhouse for an expensive upmarket kitchen? Give it a miss.
10/Ноябрь/2019
Комментарий от Roundhouse:
Thank you for taking the time to review our services. Roundhouse takes customer feedback extremely seriously and we are pleased that your design experience in our Wigmore St showroom was so positive. However, it is of great concern to us that you are unhappy, particularly as we pride ourselves on our exceptional customer service, for which we have been given many awards, including four customer service awards and reflected in the other 47 five-star reviews on Houzz. As a result, we have looked very thoroughly into the issues you raise.
Many of the projects we work on are collaborations with other professionals and mostly these come together but sometimes there are issues beyond our control, as is clear in this instance. There has obviously been some miscommunication; we were asked to redesign the original island, which we did, and it was signed off. The resulting furniture for the increased island design had to be re-made and an additional stone slab ordered to accommodate the increased depth of the worktop. There have been some cost implications to allow for additional cabinets and the extra worktop required, which, as a gesture of goodwill we have provided at cost. Though these circumstances have not been of Roundhouse making, we have been endeavouring to address them as quickly as is possible. Following the delay in signing off the new design, all the elements were ordered as soon as we had confirmation through and we have expedited their construction, within the confines of our factory production schedule. Aware of the importance of maintaining communication, we have been in contact regarding revised dates.
While Roundhouse makes every effort to provide a smooth service, making late adjustments and additions unfortunately causes unavoidable delay. We remain committed to ensuring the best possible experience for every client
Many of the projects we work on are collaborations with other professionals and mostly these come together but sometimes there are issues beyond our control, as is clear in this instance. There has obviously been some miscommunication; we were asked to redesign the original island, which we did, and it was signed off. The resulting furniture for the increased island design had to be re-made and an additional stone slab ordered to accommodate the increased depth of the worktop. There have been some cost implications to allow for additional cabinets and the extra worktop required, which, as a gesture of goodwill we have provided at cost. Though these circumstances have not been of Roundhouse making, we have been endeavouring to address them as quickly as is possible. Following the delay in signing off the new design, all the elements were ordered as soon as we had confirmation through and we have expedited their construction, within the confines of our factory production schedule. Aware of the importance of maintaining communication, we have been in contact regarding revised dates.
While Roundhouse makes every effort to provide a smooth service, making late adjustments and additions unfortunately causes unavoidable delay. We remain committed to ensuring the best possible experience for every client
We absolutely love our Roundhouse Kitchen and we can’t praise the team at Roundhouse enough! Our Kitchen designer Daniel was absolutely fantastic to work with and his technical expertise, practical tips and design flair was instrumental in creating the personal, unique kitchen that is now the heart of our home. The quality and fit of the kitchen is exactly as requested and we love the fact that the kitchens are built in Malvern, Worcestershire. The Roundhouse after care service has also been much appreciated and included a visit from the lovely Amy who gave us the confidence to use our shiny new ovens to their full potential. An all round wonderful experience from start to finish and thank you again to the Roundhouse team.
16/Октябрь/2019
Комментарий от Roundhouse:
Thank you so much for your very kind review and for taking the time to write it. We are so pleased that your experience of Roundhouse was so positive, as we pride ourselves on our exemplary customer service. We hope that you continue to enjoy your beautiful Roundhouse kitchen for many years to come.
Nina Ansari
Средний рейтинг: 5 из 5 звезд
The best kitchen company I have ever come across. Theirs is the best kitchen I have installed and so far I have installed 5 kitchens over my life time including one from Smallbone. The workmanship is faultless. Professional and helpful at all times. Would highly recommend.
31/Май/2019
Комментарий от Roundhouse:
Thank you so much for your very generous review Nina, we are very pleased that you love your kitchen so much and that you rated our workmanship and professionalism so highly. It's always lovely to get positive feedback and we very much appreciate you taking the time to give it.
Pippa Burns
Средний рейтинг: 5 из 5 звезд
I had been eyeing up Roundhouse Kitchens for a few years and I am thrilled that I now have one. It was a long process but Lauren in the Guildford showroom was patient, full of new ideas and a dream to work with. I have had a few niggles which were sorted out with no problem by Paul and I absolutely love working in my new kitchen which is so admired by everyone who sees it. Would highly recommend the product and especially Lauren.
23/Май/2019
Комментарий от Roundhouse:
Thank you so much for your very generous review. We're delighted that you are so happy with your Roundhouse kitchen and we trust it will provide many years of pleasure!
Deborah Good
Средний рейтинг: 5 из 5 звезд
Roundhouse have installed 2 kitchens for us which should speak volumes in itself. From start to finish they are a truly professional company who seek perfection in all they do. Nothing is ever too much trouble, if there is an issue.. who ever is at fault, they find a solution. The finished product is superb and their after sales service spot on. I would not consider using any other company for my next project. They have been a delight to work with.
15/Май/2019
Комментарий от Roundhouse:
Thank you so much for your lovely review. It's always so pleasing to hear when clients feel that we have fulfilled (and exceeded!) their expectations. Customer service and client satisfaction is of paramount importance to us and we are delighted that you chose Roundhouse again for your bespoke kitchen. Thanks once again and we trust that you will enjoy many years in your new kitchen.
Erin Dickson
Средний рейтинг: 5 из 5 звезд
Do not go anywhere else. I wanted a dream kitchen and did all the research into every top bespoke kitchen makers. I started to notice all the pictures I was collecting on Pinterest were of Roundhouse kitchens. Robyn was unbelievably insightful. She figured out how I live, cook, and what specific needs I had for my kitchen. She listened and then came up with really brilliant ideas and was so interested in making me happy. She is a joy to just sit and talk to never mind her amazing taste. The colour that she chose for my painted units was so spot on, everyone who comes in comments on what a stunning colour it is! Everyone who came in from designer to builders to fitters to the cleaner were incredibly polite, tidy and just really nice people. I honestly cannot recommend Roundhouse enough. Start to finish, it was a joy. A year on- I can still attest to the quality of the work.
9/Май/2019
Комментарий от Roundhouse:
Wow, thank you so much for your really generous review! We are so very grateful for you taking the time to write it, and above all we are really pleased that you are enjoying your Roundhouse kitchen so much. It's really important to us that our clients are happy and we're thrilled to receive such a great recommendation. Thank you, Team Roundhouse.
Amanda Nicolas
Средний рейтинг: 5 из 5 звезд
Very happy with the beautiful finish of my Roundhouse kitchen. Went for a large silestone island and Barazza hob, which are the stand out items. Their design team and customer service is exceptional - they seem to only employ incredibly thoughtful people!
11/Март/2019
Комментарий от Roundhouse:
Thank you so much for your kind comments. We are really pleased that you are happy with your Roundhouse kitchen and with our service, it's lovely to appreciated, thanks again for taking the time to review us.
Harriet Jackson
Средний рейтинг: 4 из 5 звезд
I chose Roundhouse because I wanted a quality and stylish kitchen that could be designed around my daughter's physical limitations. I found Alison Lynch in their Wigmore Street office to be extremely understanding, patient and very easy to talk to. She has managed to design a beautiful and practical family kitchen, which my daughter can easily access, without compromising on its looks. The fitter had a testing time trying to install the kitchen whilst other building works continued but he was friendly and super efficient and any questions have always been promptly dealt with by Damian in their Installations Team. From my experience I have no hesitation in recommending Roundhouse.
11/Декабрь/2018
We couldn't be happier. From start to finish the service has been outstanding and we have ended up with our dream kitchen so couldn't ask for more. From design to installation to aftercare, Roundhouse have been thorough, patient, flexible and a pleasure to work with. They are keen to ensure the end result is spectacular. I couldn't recommend this company more, and particularly it's team. They have been fantastic!
17/Ноябрь/2018
Комментарий от Roundhouse:
Thank you so much for such a generous review. We really appreciate you taking the time to review us and we are so glad that you are happy with your kitchen and with our service.
Jennie Jones
Средний рейтинг: 5 из 5 звезд
Is it an overstatement to say a kitchen can change your life? ..... we moved into our house for the foreseeable, which needed a major renovation... and we knew the kitchen would be the most important part of the house. With Robyn at the Clapham show room... we created our dream kitchen. From the style (urbo, dark grey, stainless steel and walnut) through to the appliances and the lighting arrangements, flooring and kitchen interiors. The quality is exceptional, the follow up post installation is superb.
I honestly thought this kitchen would be out of our price range, but we made it work and it’s truly the best room in the house and one I know we’ll still adore in a decades time. Just can someone tell the kids not to touch the stainless steel?!
Thank you Robyn, Craig, and all the team.
Love Jennie and David, SE15 x
12/Август/2018Последние изменения:12/Август/2018
Комментарий от Roundhouse:
Thank you so much for your fantastic review! We are delighted that you are enjoying your kitchen so much and that it has been such a positive experience. We hope that you continue to enjoy it for many years to come. Thanks again for taking the time to review Roundhouse, we very much appreciate it.
simoneccles82
Средний рейтинг: 5 из 5 звезд
We were highly recommended to Roundhouse by various friends and colleagues. We went to our local branch in Fulham, and met Paul Welburn, who was our designer. To complicate things further, our new kitchen is in our house in France, in the hills behind Cannes. Paul and a colleague came to France for a planning meeting, and they really got our brief, and designed a kitchen which delivered everything we wanted and more.
The kitchen fitted travelled to France and installed the kitchen. We arrived to find it was perfect. the planning, execution and quality are superb, and we cannot thank the Roundhouse team enough. All our friends who have seen the kitchen are full of praise, and one of our friends has recently had a kitchen installed by Roundhouse, also in France.
A huge thanks!
Simon and Tim
23/Июль/2018
Комментарий от Roundhouse:
Hi Simon & Tim, Huge thanks for your fantastic review - we really do appreciate the time you have taken to write such a glowing reference for us. We hope you will continue to enjoy your Roundhouse kitchen for many years to come. Thanks again. Roundhouse.
James Girdler
Средний рейтинг: 5 из 5 звезд
Superb service & even better kitchen. Worth every penny. We are very pleased indeed.
They even designed a superb under stairs cupboard,
19/Июль/2018
Комментарий от Roundhouse:
Hi James, Many, many thanks for your kind review - we very much appreciate it and we are especially pleased to hear that you are so happy with your Roundhouse kitchen.
Christie Spencer Interiors
Средний рейтинг: 5 из 5 звезд
Christie Spencer Interiors worked with Roundhouse Kitchens in Clapham on this beautiful bespoke kitchen for our client. The Clapham team were fantastic and the end result is stunning. We would highly recommend them and hope to work together on future projects.
27/Июнь/2018
Комментарий от Roundhouse:
Thank you so much for your kind comments and for taking the time to leave them for us - it's much appreciated
Clifton SMR
Средний рейтинг: 5 из 5 звезд
We have worked with Roundhouse for a number of years and on many successful projects. They have delivered some beautiful kitchens and other bespoke furniture pieces. We have always been able to count on their professionalism and craftsmanship, and we look forward to creating new, amazing spaces together!
13/Июнь/2018
Комментарий от Roundhouse:
Many thanks for your very kind comments - they are much appreciated.
Smallwood Architects
Средний рейтинг: 5 из 5 звезд
We installed a Roundhouse kitchen in one of our projects in Hampshire. The team were able to provide a beautiful kitchen that was bespoke to the client's needs. We were impressed by the professionalism of the team, in particular Sam, who we worked with directly. The showroom is also worth a visit!
21/Март/2018
Комментарий от Roundhouse:
Thank you for your very kind comments, we are pleased that you were happy with our service and we will pass on your comments to Sam. Thanks again.
We chose Roundhouse after visiting what felt like every kitchen designer in the South East. We felt Sam was the only one that really listened to our requirements and put so much thought into the kitchen design - and gave us something that was stylish and fitted so well with the open plan space we had in mind.
Sam was also incredibly helpful when it came to choosing colours as this was something I was particularly apprehensive about.
I'd also like to comment on the excellent after care - as with any large project, there are always snags to be corrected and they've all been resolved very quickly and the team have always checked to make sure we were satisfied.
When we chose the kitchen, it was well in excess of our budget but we've not regretted our decision for one minute.
26/Январь/2018
Комментарий от Roundhouse:
Thank you so much for taking the time to write such a lovely review. We very much appreciate it and we are very happy that you are enjoying your Roundhouse kitchen so much!
James Geddes
Средний рейтинг: 5 из 5 звезд
All new kitchens look good on day 1 - the test is what they look like a few years in. We purchased`a Roundhouse kitchen 4 years ago and a utility room 2 years ago, and they both still look fantastic. Can't recommend them highly enough.
22/Январь/2018
Комментарий от Roundhouse:
Thank you so much for taking the time to review Roundhouse - we really appreciate it and we are delighted that you are still so pleased with your kitchen & utility room
We considered a number of kitchen suppliers, but are so pleased we chose Roundhouse. They've certainly given us value for money. The design process was made easy by our designer Paul, with excellent recommendations on layout and appliances. Because it is all bespoke, they were able to create a fantastic kitchen that maximises the space available. Damian and the installation team coordinated the installation seamlessly with our builder, and all the follow up service has been exemplary. Highly recommended, and if I ever do another kitchen, I will be going back to Roundhouse.
17/Январь/2018
Комментарий от Roundhouse:
Thank you so much for your very kind review. We are delighted that you are so pleased with your Roundhouse kitchen and for your recommendation. It really is much appreciated.
Denise Wallin
Средний рейтинг: 5 из 5 звезд
We have recently had an Urbo kitchen installed by Roundhouse as part of our house conversion. From the initial meeting with Robyn in their Clapham showroom where she really listened to what we wanted, to her first designs we were really impressed with Roundhouse. Robyn really listened to what we were looking for and added her own expertise into our design, advising us on what she felt would work and wouldn't.
And then on to the installation of the kitchen. Tom from Roundhouse kept us in touch throughout with dates and the process and his installation team worked around our builders and some changing dates to install the kitchen in good time and with such a high attention to detail.
Every stage was explained and the craftsmanship speaks for itself. It really is a beautiful kitchen.
We have not taken advantage yet of the home visit to show us all the little details and how to get the best out of the appliances etc but we will be doing.
I wholeheartedly recommend Roundhouse.
23/Ноябрь/2017
Комментарий от Roundhouse:
Thank you so much for your very kind review - we are thrilled that you are so pleased with your Roundhouse kitchen and the service you received from design to completion - thank you once again.
We chose Roundhouse after an extensive search based on their aesthetic, quality and highly flexible approach
The whole process was really enjoyable and our designer seemed to have infinite patience when we were developing some intricate design details and we making final finish decisions
Installation was smooth and after care service has been exemplary, with any minor issues resolved speedily.
Most importantly though we absolutely love our kitchen- the layout is great, quality exceptional and it looks fantastic
17/Июль/2017
Комментарий от Roundhouse:
Thank you so much for taking the time to review us. We are very pleased that you are so happy with your beautiful new kitchen and with your experience with Roundhouse - your photographs are lovely!
parvin_bhatia
Средний рейтинг: 5 из 5 звезд
chose Roundhouse following an internet search and after seeing their shop display at their Richmond Branch.
From initial contact to design it was a very reassuring experience and at all stages of the process the team were able to reflect my needs and aspirations. Once I had started the process I did not feel the need to look at any alternatives. Jane the designer at Richmond was very helpful and patient and worked attentively with me to get to the desired end result both in terms of design and price. She was extremely helpful in getting the best appliances and internal fittings. I was most impressed with the precision and attention to detail from start to finish. The design and technical team liaised with the builders to coordinate the project. Once the installation began, Ben our Roundhouse fitter was impressive to say the last. It was heartening to see him take such meticulous care of the entire project and the end result is a testament to his efforts. 6 months later I must say that I am extremely happy and delighted to work in my new space. I would thoroughly recommend Roundhouse if you are wanting to create an exciting and bespoke kitchen and living space."
15/Июнь/2017
lynmich
Средний рейтинг: 5 из 5 звезд
Excellent design service! Special mention to Ben who listened to us & took on board all our requirements! Very pleased with our new kitchen, great quality & design.
12/Июнь/2017
Комментарий от Roundhouse:
Thank you very much for your kind comments - we are delighted that you are pleased with your new kitchen.
We had an issue with our contract which has now been amicably been resolved by one of the managers. We appreciate how this was handled.
5/Июнь/2017Последние изменения:9/Июнь/2017
Комментарий от Roundhouse:
Exemplary customer service is of paramount importance to us as you will see from our 23 five star reviews and our consecutive Best of Houzz Customer Service awards. Any dissatisfaction is of great concern to us and we will look into your issue immediately and one of our team will call you as soon as is possible.
Every visitor wants to know my kitchen supplier because it looks so attractive. It is not just good looking, it is a well-planned working space. The company went to a great deal of trouble to make sure I was satisfied with the project.
1/Апрель/2017
Комментарий от Roundhouse:
Thank you very much for taking the time to leave such a lovely review and we are so pleased that that you are enjoying your Roundhouse kitchen
Orchestrate
Средний рейтинг: 5 из 5 звезд
Great company to work with. Design service is very good and joined up with the installation team. Worked with on a couple of projects last year. High end projects and the kitchens lived up to expectation. Will continue to recommend.
29/Январь/2016
Комментарий от Roundhouse:
Thank you for your kind review, it is much appreciated.
Simply said our designer, Paul Welburn, is awesome. From the moment we stepped into the showroom we were made to feel welcome and comfortable. Paul is extremely knowledgable and came up with a number of exciting solutions for our kitchen space. Throughout the design, purchase and delivery stages Paul, and Amy Pocock were always available to help ensure a positive customer experience. Each touchpoint from design, build and support has been phenomenal and has resulted in a fantastic kitchen we had previously only dreamed of. I would also like to thank Amy Knight who patiently and elegantly explained all the functionality of the appliances.
I cannot thank the Roundhouse team more. Great work!
7/Октябрь/2015
Комментарий от Roundhouse:
What a fantastic review! We are so grateful that you took the time to comment on our services. Thank you very much - we are delighted that you are happy with Roundhouse - thanks again!
victoriamallela
Средний рейтинг: 5 из 5 звезд
Roundhouse redesigned our kitchen and made and installed the new kitchen, which is excellent and looks fantastic whilst being highly organised and functional.
The service was professional and the company were great at communicating and always punctual and did what they said what they said they were going to do.
20/Сентябрь/2015
Комментарий от Roundhouse:
Thank you very much for your excellent review and your kind comments about our customer service - very much appreciated.
The ideas of the designer were excellent. The finished product is beautiful and perfectly functional. I am very happy with the service and quality of the finish.
18/Сентябрь/2015
Комментарий от Roundhouse:
Thank you for taking the time to review Roundhouse - we are very pleased that you are happy with your kitchen and our customer service.
mylittleprojectmanager
Средний рейтинг: 5 из 5 звезд
Roundhouse were really brilliant. They were particularly keen to resolve any issues which arose along the way. Paul gave us fantastic advice about planning, colors and materials. Amy was excellent at handling all the operations. The quality of the products and the workmanship were top notch.
27/Август/2015
Комментарий от Roundhouse:
Thank you for such a glowing review - we are very pleased that you are so happy with our product and services - thanks again!
Very good design and support throughout the process including recommendations for paint and "other out of scope" things. Extremely useful liaison with builders and very helpful introduction to appliance use and ongoing maintenance. Great job!
27/Август/2015
Комментарий от Roundhouse:
Thank you for your kind review. We are pleased that you are so positive about our design, installation and customer service - thanks again!
The design team at Roundhouse were a dream to work with, helping us create our ideal kitchen. The quality of the cabinetry + finishing is superb.
27/Август/2015
Комментарий от Roundhouse:
Thank you so much for your kind review, we're very pleased that you are happy with your experience of Roundhouse.
Anne Maka
Средний рейтинг: 5 из 5 звезд
Stopped into RoundHouse when searching for a kitchen design company. I loved the designer we met, and that initial meeting made us choose RoundHouse. Allison was a joy to work with throughout + worked well with our architect. The snagging process (which was a very short list) went very smoothly + we were impressed with the customer service + after care.
Paul Gelhert was a great help.
One of my favourite things was having Amy come + give me a tutorial on the appliances + care on all of the kitchen.
Thank you Roundhouse!
8/Июль/2015
Комментарий от Roundhouse:
Thank you for your kind comments - we're very pleased that you are happy with your new Roundhouse kitchen and our customer service.
nicky_cheshire
Средний рейтинг: 5 из 5 звезд
The team at Roundhouse were most helpful in translating my ideas into a plan that made the best use of the available space. The quality of the units and workmanship is excellent.
6/Июль/2015
Комментарий от Roundhouse:
Thank you so much for your kind review, we're so pleased that you are happy with your kitchen and your experience of Roundhouse.
Ruth Twort
Средний рейтинг: 5 из 5 звезд
From the day we first visited the showroom, to the installation of our beautiful kitchen, we felt we were in good hands. Professional, high standards were maintained throughout and we are thrilled with the result.
6/Июль/2015
Комментарий от Roundhouse:
Thank you so much for your generous review, it's gratifying to get such good feedback, thanks again.
sarajjohns
Средний рейтинг: 5 из 5 звезд
Roundhouse managed to combine both design and function in the kitchen they created, thinking carefully about how the kitchen would be used. I would heartily recommend them!
6/Июль/2015
Комментарий от Roundhouse:
Thank you for your recommendation, we're so pleased that you are happy with your Roundhouse kitchen.
carolleongson
Средний рейтинг: 5 из 5 звезд
Fantastic personalised process. Incorporated all our wish list for a functional cooking space within a timeless design for a family of 4, but with potential for big parties and extended family gatherings. Design, deadlines, helpfulness + expertise - all excellent.
6/Июль/2015
Комментарий от Roundhouse:
Thank you for your kind comments - Roundhouse prides itself on excellent customer service and we're so pleased that your experience was so positive.
CathCecill
Средний рейтинг: 5 из 5 звезд
From start to finish, a very professional attitude - from design to finish product. I love my new kitchen the look of course and also practical.
The team has always been very helpful.
6/Июль/2015
Комментарий от Roundhouse:
Thanks for your excellent feedback. We are very pleased that you love your new kitchen.
Very professional design led service with excellent product knowledge. Expert fitters made the process relatively painless and the communication was excellent throughout.
25/Июнь/2015
Комментарий от Roundhouse:
Thank you for your kind comments, it is always gratifying to get such positive feedback. We are really pleased that you are happy with our service.
Initially attracted by the display in Roundhouse, Richmond, we met with Ben Hawkswell, designer, who listened to our ideas and absorbed our likes and dislikes. After several meetings he drew up a plan for a complete redesign of our kitchen. We always felt we could phone to discuss, or drop into Roundhouse.
We were helped and advised expertly on materials and colours and had an endless supply of samples to take home. We were directed on where to seek knowledge on equipment like ovens, hobs and fridges. With a very positive and can-do attitude the initial plan was tweaked to incorporate final decisions and we were given a totally accurate timescale for the work. This schedule was helpfully broken down into the various stages at which we committed to decisions eg paint colour and finish.
The fitters were expert and respectful of our property and the schedule went to plan.
We now have a lovely bespoke kitchen designed along clean modern lines which reflects our lifestyle. It gives the illusion of space although we didn't extend. It is totally what we wanted but we could not have achieved it ourselves without Roundhouse's expertise and creative input.
28/Апрель/2015
Комментарий от Roundhouse:
Thank you so much for taking the time to write your review. We are delighted that you are so happy with your experience of Roundhouse. We take great pride in our customer care and we are very pleased that the kitchen exceeded your expectations.
Excellent advice and guidance on how to make a kitchen that really works. No hard sell on appliances. Fantastically smooth and professional from meeting Olly to Karim's fantastic installation. Great aftercare too. We're delighted.
28/Апрель/2015
Комментарий от Roundhouse:
Thank you very much for your kind comments; customer feedback is very important to us and we are delighted that you are happy with your kitchen and your experience of Roundhouse.
From the early stages, including multiple design interactions, through installation and then finally the close-out visit, Roundhouse have been excellent. They created a beautiful kitchen and offered expert and friendly advice throughout.
28/Апрель/2015
Комментарий от Roundhouse:
Thank you very much for your kind comments which are much appreciated. We take pride in our friendly approach and we are delighted that your experience of Roundhouse has been so positive.
Roundhouse provided an excellent service. The kitchen was fitted on time and the quality is superb.
We are thoroughly enjoying living in and using our new kitchen.
28/Апрель/2015
Комментарий от Roundhouse:
Thank you very much for taking the time to review Roundhouse. We are delighted that you are so happy with you new kitchen.
Roundhouse designed, made and installed a fantastic kitchen in an open-plan area with odd angles. The design, materials used and finish exceeded expectations. We are very happy with the kitchen.
24/Апрель/2015
Комментарий от Roundhouse:
Thank you so much for your kind review and we are delighted that you are happy with your new kitchen.
Jim Holloway
Средний рейтинг: 5 из 5 звезд
I came with a very high expectation and a particularly keen eye for detail coming from a design background myself, however from the first look around the showroom and initial chat with Paul the designer in the Guildford branch I knew that we had found the right company to fit our kitchen.
We worked very closely together to get every detail exactly right and with Paul's friendly professionalism nothing was too much trouble even down to arranging a visit to choose the granite slab for the work tops.
Christian the fitter was a true professional who clearly took great pride in his work- it's faultless.
The whole process from design to completion and aftercare has been a complete joy and we could not recommend Roundhouse highly enough for superbly crafted kitchens with a friendly and dedicated team.
We love our new kitchen
10/Июль/2014
Комментарий от Roundhouse:
Thank you so much for your kind comments Jim, they are much appreciated and we are very pleased that you love your Roundhouse kitchen.
fiftiesgirl
Средний рейтинг: 5 из 5 звезд
We went to the Richmond branch on a friend's recommendation and immediately got on well with the designers there. Jane Powell designed our new kitchen in our new extension - she really listened to us, worked with our ideas, and came up with a great design. It works well and looks beautiful. We all love cooking in it, and I wouldn't change a thing! The company is very professional. The fitter was amazing, and everyone was so nice, that even though the length of the whole building project was stressful, the kitchen part was a real pleasure.
3/Июль/2014
Комментарий от Roundhouse:
Thank you for your review Sally, we're very pleased that you love your Roundhouse kitchen and that it works so well for you. Jane enjoyed working with you too!
Roundhouse is made up of a really creative team of designers who offered plenty of innovative thinking. Professional, friendly service, from initial consultation to completed project. It was a really collaborative process and Olly worked really closely with me to make sure that every detail was spot on. The installation went smoothly and I am delighted with the new space and my lovely Roundhouse kitchen.
15/Май/2014Последние изменения:18/Июнь/2014
Комментарий от Roundhouse:
Thank you for your very kind comments, they are much appreciated.
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