Modern Rust

I choose 1 star because I had to. Bought a patio table from Modern Rust. I received after the promised date. The wood is warped in many places, the sap is bleeding thru the gross stain. So much more wrong with it. I contacted Modern Rust to voice my complaint. I was told a new table was in production. That was in May of 2017. I’m writing this review May 12, 2018. I still don’t have a table. They don’t answer the phone or emails. DO NOT BUY FROM THIS VENDOR. Houzz should not be associated with Modern Rust!

I ordered a pair of tables in Sept of 2016 they missed the due date, they arrived damaged, the workmanship was subpar and a partial refund was promised but never delivered Terrible experience Never ever would use them again

i spoke to shadi and ordered 9 pieces of furniture. i received 7 pieces and am still waiting on delivery of the last two. the two remaining furniture pieces cost $550 paid in june 2017. after being told furnture is curing a couple of times and told your furniture will be on the next delivery truck a couple of times. it seems company cannot fullfill my order. Now no one calls me back. no one answers my calls. I sent text requesting phone call to resolve due to 6 months old and my hard earned money being taken and no product received for it. I'm a breast cancer survivor on a pension and i feel like got taken . If anyone can give me help in this matter please respond. Its so disappointing i liked the product.....buyer beware is my cry and still i'm without product due to their no response.

Ordered in August 2016, received January 2017, order incomplete, workmanship sloppy. They say that they use rustic, salvage wood, but the piece I purchased was hastily assembled and included Home Depot style stock lumber. I finally had to file a dispute with my credit card company.

I ordered a table from Modern Rust on 5/29/17. I never received said table, despite Shandi, the owner, telling multiple times via e-mail that it had been shipped. She even went so far as to say that it was stuck in Houston during the hurricane. Then when I inquire a few weeks later to see if it had left Houston, she then said, oh, it is just being finished up! After being lied to these multitude of times, I asked that the order be canceled and that I be refunded. She said that would occur. That was in mid October. It is now the end of November and I have yet to receive my refund and she is no longer replying to my e-mails. A very untrustworthy company that has probably just stolen a $1000 from me. BEWARE!!!

We chose Modern Rust because of their rustic approach to the same old patio furniture set. Unfortunately our experience beyond that has been unpleasant, at best. Ordered in August, our product did not arrive until mid October - weeks beyond what was promised at sale. I had to repeatedly reach out to them to get an idea of when it would arrive. Communication from Modern Rust (which is essentially just the owner and his wife) was never proactive. They did not return emails, phone calls, or text messages. Finally the owner called me and vowed to make it right. Said he would take care of everything, Due to the delay in shipping, I advised him the table and chairs could not arrive between a certain date range due to a previously arranged vacation. I wanted to be present to accept the order. Arrived back from our vacation to find a 9 foot table leaning up by my front door. Upon closer inspection, it wasn't even the table I ordered. Upset and looking for resolution, I again, began to call Bahram (owner) for answers. Left messages and followed with emails but did not hear a response for weeks. In the interim, I noticed the benches were cracking in multiple spots. They use some sort of resin glue which melts, leaks, and drips making a total mess. This matter is still unresolved. Modern Rust is not an easy company to work with if your order is spot on. Clearly ours is not and we have not heard back from them in months. They are certainly not in the business of customer service. Would not recommend or use this company again.

We have had a horrible experience with Modern Rust. We ordered three pieces in the fall of 2014. The order took several months, and delays were never communicated- we had to repeatedly call and email the company. Our order was finally delivered in February, and one piece was immediately defective (warped wood on cabinet doors). We again had a difficult time communicating with the staff, but were told in April that they would replace the cabinet. We did not hear anything for months, and when we contacted them in early July, were told it was finished and they were waiting for the delivery contractor. It is now the end of July and we have not received the cabinet, nor heard anything from them. Though the quality of the other two pieces was good, the customer service and communication are so poor that I would NEVER recommend this company to anyone. BEWARE

The process of designing , purchasing and shipping of our new dining room and bedroom furniture was made much easier than expected by Shadi of Modern Rust. Her professionalism and knowledge of product and willingness to meet our demanding specifications was evident from the very first conversation. As people who find it difficult to purchase online, without being able to feel or see in person, we were immediately put at ease by Shadi! She took the time to explain their production, options, and even made changes to accommodate our ever-changing minds. The arrival of the headboard, dining table, buffet and china cabinet held no surprises except for the fact that everything was FAR beyond anything we ever could have expected and in perfect condition! The delivery crew also went above and beyond. The dining room is now hands-down, our favorite room in the house! Their quality and workmanship is something rarely found today, in a time of assembly line, box-store furniture. We couldn’t have asked for a more pleasurable experience and we would not hesitate to order from Modern Rust again in the very near future!

Bought a 9 foot dining table with 4 benches While we did not use the benches with the dining table, we plan on using them around another more casual table for patio activities The quality was impressive Product exactly as described Very easy to assemble; simply power screwed the already placed screwed once we've determined where to place the 2 bases Communication was excellent as well as transport they arranged Outstanding experience Very highly recommended Hisham

Can't put into words how happy I was with the finished product that Modern Rust crafted for me. Shadi and Bahram made a gorgeous piece - they were super easy to work with and even made very substantial changes to what I wanted despite it being very different from what I originally ordered. I'm so thrilled with the cabinet and can't wait to order something else from Modern Rust. Would give an A+++++ for service, craftsmanship, and value!!!!

I bought both a dining set and a coffee table trunk from Modern Rust. Both pieces are high quality and beautifully made. The dining table and benches were delivered just in time for our first Thanksgiving at our new home a few years back, and it's received endless compliments to this day. The coffee trunk table is our new piece and has been raved about by every new person who walks through the door. The company is excellent at communicating and really worked with me when I had questions. I highly recommend Modern Rust - great furniture and great company!

We purchased a dining table and four two-seater benches from Modern Rust a couple of years ago, and we are still thrilled with it. We were looking for something sturdy that could serve as a dining table with flexible seating, a work table for our three kids and a large space for my photography projects. Our table has a dark espresso finish, and looks elegant when set for dinner. But it is solid as a rock and withstands being a multipurpose surface. It looks modern, not too rustic, which is what we wanted. We were looking for a sophisticated and unique farm table, and had almost given up when we found Modern Rust. The benches are great, and offer fantastic flexibility. They double as cocktail tables, a piano bench, and extra seating in our living room. We are going to pick up a longer bench for our hallway this weekend. One of the most appealing aspects is that they use sustainable materials, and water-based stains.