Kitchen & Bath Decor & More

Diaa Moses entered into a contract with Kitchen and Bath Decor on June 11, 2022. The project was originally only contracted with the kitchen and flooring remodel. Diaa and his wife were given the option of adding any other component of the original scope that they had left off of the contract due to budgetary restraints within 30 days. Kitchen and Bath Decor quickly turned for demolition and installation. Beginning the demolition of the project on Jun 24, 2022. While Kitchen and Bath decor and its representatives did in fact promise to complete the renovations with expediency, there were many factors the client left out of his account of the events that transpired.
As you can see in the attached photos of the contracts, There is a line item for opening up the wall 36” with no beam included. This opening did in fact require a beam to be installed in between the client’s kitchen and living spaces, which was unforeseen until demolition of the wall and the client was made aware prior to demolition. The clients chose to work with an installer directly to fabricate and install a beam to bridge and support the ceiling. After the installation of the beam, which caused additional delays, the client found issue with the fact that he would have to pay for his own electrical and plumbing changes. This is yet another line item that is clearly noted in the contract that was provided to Diaa Moses. The second line item from the bottom on the Kitchen remodel contract clearly states that there is no plumbing electrical or gas included in the contract. Causing yet more disruption to the project management and slowing the renovations further.
At every turn the installers have been met with resistance and disruption by the family or its representatives. In regards to the flooring, backsplash, hardware etc.
During the flooring installation, the installers we’re consistently halted by Diaa Moses’s wife extending the duration of the project even more. In the flooring contract it is clearly stated that the luxury Vinyl flooring is to be laid over the existing tile and no float, baseboards, or quarter round was included. This was to help alleviate some of the cost concerns the client had. This was at the client’s own recognizance and was against the advice of Kitchen and Bath Decor. The installers were strong armed into providing float in some areas of the kitchen by the client through constant interruptions and demands of the client. Which was never paid for by the client to the installation team.
The kitchen contract also lists that the countertop is not to exceed two slabs of 2 cm Skara Brae countertop. The countertop that was installed, was inf act upgraded for the client at no additional charge to the more costly 3cm version of the slab. Which is why the client was offered another half of slab to cover the waterfall drop on the bar and the front of their fireplace. They were in fact never charged for two slabs.
The client also chose a backsplash that was split face 1” stone. Upon installation of half of their chosen backsplash the client insisted on choosing another and had the installer remove what was already installed. This incurred additional charges for Kitchen and Bath Decor that were not presented to the client. The customer then chose a more expensive backsplash and had the team install throughout the kitchen and in areas not purchased in the original design. The original backsplash was to be 18” across the back of the countertop and not to include all the way to the ceiling behind the stove.
There is no hardware included in the contract for the kitchen. However, Kitchen and Bath Decor offered the customer hardware which they declined and then insisted on having the company provide a different style at no charge. When this was never a responsibility of the company to provide any hardware whatsoever.
We would love the opportunity to look at the floor and meet with the customer to do a final walkthrough. So that we can create a final punch list and work towards finalization of painting. We would also be happy to bring the hardware that was offered for the client to have installed.
We feel that we have been more than accommodating and cooperative with the client and tried to work generously and amicably to resolve these matters. We appreciate the opportunity to voice our side of the events that transpired and paint a more accurate picture of what has taken place. Thank you in advance for your time and consideration in this matter.

We are saddened to discover that Olga would write this review at this time. We understand that there are many people in Houston that are in desperate need to get their cabinets. However, Olga did not have an appointment for a design or a quote.
Olga already had a design rendering done by a competitor, which was much cheaper in value than our high-quality materials. We gave her what she came in for which was a quote on her cabinets and countertops, she was insatiable and insisted on getting another free design and would not accept that we could not create a new design for her without a scheduled appointment with from our kitchen designer on staff. Of which would only be scheduled after purchase. We explained to her that getting another design would not change her quote, and are only done at the time of purchase and she was not purchasing at that time and did not want to pay for a new design either. Her original quote from the lower priced competitor could not even accommodate her very elaborate kitchen design which had 39 cabinets and custom work that needed to be done but did not include any of her upper cabinets with glass inserts, which were many, because they were not equipped to handle such craftsmanship. We are a great company with a great reputation and we always strive to go above and beyond to exceed our customers’ expectations. Olga did not have a realistic expectation and has been untruthful in this case and has tried to manipulate this situation, twisting events to gain services for free. We are economically priced and wholesale to the public with a great reputation in the Houston community. We earnestly encourage you to come out to our showroom to gain your own intelligent observation of our business.

We want to thank Anna for contracting us and for her review. We value hearing from our customers and appreciate any feedback about our company. While we rely on our employees to perform their duties in a helpful and friendly manner, the owners always try to make themselves available to better serve the customer’s needs. Unfortunately in Anna's case, one of the owners that was originally dealt with had a major surgery at the time additional help was requested. We and especially the owner that had the serious medical procedure, are now in fact working with Anna to resolve all of her concerns and needs to turn her experience into a more pleasing one. Her review is appreciated and we have shared her comments with Management and Employees to ensure continued and improved quality customer service.