I was hoping to find a sofa quickly for my daughter, who moved into her first apartment couchless. Before ordering the Ava, I called Grandin Road to ask about availability and was told that the blue sofa was in stock and would be the quickest to ship. Once I placed the order, I was given a delivery window of December 6-13. Each time I checked the order status, the estimated delivery date was postponed. I called customer service to ask about the order status, and each time was told the sofa would ship out that day. However, the order status continued to show as "in process" with a new delayed delivery date. I then found a sofa locally that was in stock and available to deliver the same day so I used the Grandin road chat feature to cancel the order. The chat agent said they would email the warehouse about the cancellation. The next day, the order status still showed as "in process" with a new delayed delivery date. I then called Grandin road to cancel the order again with the same results. After canceling by phone the second time, I received a text message saying my order had shipped. I emailed Grandin road to let them know I had canceled the order, and the next day they charged my credit card for the sofa I had canceled four times. When I asked for a refund, I was told they would request one, but it could take a few weeks. Thankfully my credit card company was willing to reverse the charge, as I don't have confidence that Grandin road would have handled the refund any better than they handled the order or cancelation. I am also relieved not to own a product from them. I can not recommend purchasing from Grandin road.
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