Garden Requisites Ltd

Thanks for the kind words Adolfo - look forward to the next project!

Thank you very much for your kind words - the canopy looks great in situ.

This is Hilary Thurman. I remember you and your gentleman friend very well, even though you haven't used your real name.

From the very beginning, you wanted more money off our lovely fireguard, even though you'd bought it during a £50 off offer period. It was your decision to collect it from our showroom, during which you checked it and signed for it 'received in good condition', which it was.

Surprisingly, upon returning home, you decided that it was faulty and wanted more money off it. I refused as there was nothing wrong with it - as you had previously concurred - but offered a full refund as you were getting very aggressive. You then decided you wanted a replacement, to which we agreed.

Your second visit was confrontational and I felt very intimidated by you and your male friend. Your male friend slowly studied the replacement, but decided to keep the original (because there was nothing wrong with either). I again offered you a full refund, but you would not accept it. You were both then reluctant to leave the showroom, circling me in an intimidating manner before asking to use our lavatory - under these circumstances I felt this was not possible. I have never refused anyone before, but I feared for my safety and that of my colleague in the office, so politely refused your request.

You omit from your review the ensuing angry threats and insults that you both made to me as you were leaving.

We take the utmost care to treat our customers with the highest possible levels of product quality and customer service and will continue to do so - this is my life and I take great pride in this business.

I'm confident that anyone reading your review and my response will draw their own conclusions.

Hilary Thurman
Owner