Finished Basements Plus

The problems started before they ever even performed the work. First, I had to reach out to them several times in order just to get a date. Then, the day before their scheduled work date I never even got a confirmation call from them and had to phone them to confirm. Even then they never gave me a ETA and I waited until 10am on the work date with no word when I finally called the salesperson, Wayne. He assured me they'd be there by noon, but then I got a call from someone else saying 2pm. At 2pm I got a call from a crew leader stating that my scheduled crew had been delayed at another job so his crew was coming out at 2:30 to do the prep work and that my original crew would be there at 4pm. Um, 4pm on a Friday? Riiiight. Sure enough, no one showed up. And when I phoned the office, of course no one answered. So back to Wayne I went because I had his cell number; he explained that he was so very sorry for the lack of communication and that he "has never had a phone call like this" and that he would check into it. Later, someone called saying the crew would be out at 9am the following Monday. When the General Manager, Craig, called me that evening to apologize I told him that if I didn't already have a trench jackhammered into my basement from the prep team's visit I would just ask for my money back. Come Monday, things only got worse. We specifically asked our salesperson if they could waterproof only the bottom part of one wall in our basement that was already drywalled and has wiring in it. He assured us that was doable, so Friday's prep team cut a flood cut along the bottom of that wall and 2' into the adjoining wall, which we we understood would be happening. They insisted all the drywall on that wall had to come down so they tore it down along with 1' of the adjoining wall (leaving a jagged seam along the ceiling drywall). But you may recall that Friday's team cut a 2' section out of the adjoining wall. So the team waterproofed 1' of the adjoining wall and left a gaping 1' hole next to it where there coworkers had cut on Friday. IN ADDITION, they simply left the electrical wiring hanging from our ceiling. So we now have one dangling cable with our light switch and an outlet on it, and another dangling cable with our very heavy sump pump backup system plugged into the outlet on it. When I contacted them to complain that their crew had basically destroyed our basement, Craig the General Manager came out to inspect the job and said he would, in fact, send a crew out to repair the drywall and fix the dangling wiring. He assured me that he'd be in touch with a date for that repair; that conversation happened a week and a half ago and I have yet to hear back from him. I deeply regret my choice to go with this company. I had a tiny trickle of water in my basement this spring that I was trying to get out ahead of with this repair; now I have thousands of dollars of damage as a result.

Finished Basements Plus did an absolutely incredible job transforming our unfinished basement into a stylish and beautiful space packed with purpose. From the first interaction with the sales team we knew we were in good hands, from there it only got better. They were punctual, knowledgable, kept our home clean, and most importantly did fantastic work! We had a complex project with multiple defined spaces, a large glass wall, multiple types of flooring, mirrored walls, a bathroom with sauna and steam etc. and each and every component of our basement turned out perfect. We couldn't be more thrilled with the end result and can't recommend the team at Finished Basements Plus enough! Thanks

Our basement was the only place I had to use for my art and photography work, but for four to six months of the year, it was too cold to use. We received estimates from various contractors but were sold on Finished Basements Plus when we went to an open house shortly after we had had an in-home consultation. The quality of work was excellent. Our project took about eight weeks to complete. Steve M. was our dedicated project manager, and anytime I called him with a question, he was already one step ahead of me with an answer or solution. Our friends who have seen it absolutely love the look of the space. I love that it is warm- we have rigid insulation on the walls and floor- and that it is truly functional for our needs. My husband, the die-hard Lions fan that he is, loves to watch his team play in this space and I love that the drop-ceiling muffles the sounds of his tears when they lose. The secret door is sweet! Previously, we had a door which was functional, but took up a lot of wall space. The carpentry crew did a fantastic job with the creation of the bookcase/secret door unit. All of the subcontractors that came into our home were respectful and courteous and cleaned up the jobsite daily. We got through a huge reno and enjoyed the process and are thrilled with the final result.

The level of professionalism exhibited by the entire team from Sales to final clean was amazing. Craig has a great crew

Finished Basements Plus did a great job in remodeling our basement. Originally the basement was nothing but a catch all that wasn't used for anything but storage and a place for our elliptical. Now it is a beautiful place that is used for family events and a great place to just hang out and watch TV. We are so happy with the design and workmanship that Finished Basement Plus provided. We would highly recommend Finished Basements Plus to anyone that is looking to finish their basement.

We were impressed and very pleased with Finished Basements Plus. We re-finished our basement in a very old small home to add a "guest apartment" space. Now it's amazing and beautiful and very inviting and welcoming to use. They finished on time and our first guests arrived within a week. They were truly amazed and impressed with how beautiful and nice it was. They walked around with their mouths open and said, "wow, this is amazing!" Finished Basements Plus was a real pleasure to do business with. They clearly love what they do, took pride in their work, had excellent communication and organizational skills, were respectful to our property and to us, cleaned up after themselves with pride each day, did quality work, and were such genuinely good people that made it fun to do this job. We also appreciated the design professionals and software they had to make the job easier for us, make optimal use of the space, and made it so beautiful. Also, we loved BuilderTrend...their online account providing up-to-date information and daily calendar of job progression. We especially love the upgraded custom built paneling on the snack bar wall and the Alturna Vinyl Floor that looks like wood plank floor. It's so beautiful and well worth the upgrade. When there were mistakes or a problem (which were few), they were quick to respond and solve them. Such as, the interior doors that were delivered and partially installed were the wrong doors. They swiftly removed and returned them and had the new ones there and installed within the next day or two. Another mistake caused by both them and us was fairly and professionally resolved. If I had to describe Finished Basements Plus in one word it would be "impressive." I would definitely recommend Finished Basements Plus to anyone thinking about finishing their basement, and if you are only thinking about it, do it! You'll love it and be glad you did!

Joseph McGlinn was the perfect combination of professional, friendly, and informative. I had an idea of what I was looking to have done at the onset, but his mix of questions and advice helped me to better articulate exactly what I was looking for.

Mitch came out to our home and spent over 3 hours with us going over measurements and details of a basement finishing project. He was very professional and very patient with us answering all of our questions and making suggestions when needed. We were very pleased with his input. He pointed out things we didn't realize regarding insulating qualities for our basement. He laid out the steps and outline of the project and what we can expect along the way. We have not hired them yet but, this company is who you want doing work on your home. We were very impressed with his professionalism.

Finished Basements Plus did a great job on our basement. They finished it on time and it looks great. The have a schedule on-line where you can see what is being worked on everyday! The people who work there are friendly and professional! I would highly recommend them.

My basement turned out absolutely gorgeous. We didn't have much of a clue on coming up with a layout, and Finished Basements Plus came up with an amazing layout with everything we wanted (and then some). Once it went from a drawing to finished construction, we were so pleased with the staff at Finished Baements Plus as each step was thoroughly covered and communicated with us. Our project was completed during the day when we were not home and I had no worries about the contractors being in my home. We highly recommend Finished Basements Plus for their professionalism and dedication to excellent quality work. Jon and Wendy Zobl

Wonderful company to deal with!! Everyone was very professional, project was finished on time and on budget. We've had so many compliments, and love spending time down there! Design team had a lot of great ideas on how to address issues with hiding support beams and mechanical equipment and we love the ceiling design!

I can't say enough to express my appreciation and high opinion of Finished basements Plus. They deserve more than just 5 stars. They completed a 750 square foot expansion into my basement, the summer of 2015 at a cost of about $75,000. Their attention to detail and sensitivity to my design objectives were outstanding as were all the trades involved. They did their best to stay on schedule and in the end produced a product we love. I give them very high marks for integrity, communicating and keeping their promises.

Exceeded our expectations! Absolutely astonished at the result and the quality of workmanship. Project was well planned and executed - on time and on budget. Work crews were very professional, helpful and courteous. Care was taken to keep our home clean during the project with minimal disruption during the project. We were provided with online tools and a calendar that kept us informed of activities and progress through each phase. We are thrilled with our new 'basement' and guests never fail to express their amazement at the transformation (and their willingness to move in!) The two 'secret doors' we had installed are the crowning touch.

Finished Basements Plus did a very good job. Everything from the initial sales call to completion. The set up a calendar, at the start of the project, so you know what to expect every day. All the workers were very polite and answered all my questions. They completed the job on the day they said they would.

FBP was a pleasure to work with from the first point of contact to closing out the final punch-list of our basement project. The designer helped us put our ideas into visual form and provided input and suggestions when we needed it. The Project Manager was fantastic, he kept the project moving along and made us feel very comfortable when providing clarifications or explanations to our (MANY) questions. When issues or concerns arose he dealt with them immediately. Each of the sub contractors who came into our home were personable, courteous and respectful of the property. I found it especially helpful when two of the contractors offered suggestions and practical improvements to our design that really made sense despite creating additional work for them. We like to entertain and the new basement design has been perfect for our friends and guests when the weather outside has not cooperated. The stonework at the entrance of the wine room and the bar continue to be appreciated focal points for our guests.

Full basement finish with bar using their wall system. Check out the before and after pictures: http://www.finishedbasementsplus.com/about-us/photo-gallery/1900-album-clarkston-before-after.html#ad-image-5 Great company to work with. We gave them a dead line and while it was very close for comfort, they pulled it off home make over style for our son's 13th birthday party.

After moving into my new home I decided I wanted a finished basement to allow me more entertaining space and the luxury of another bedroom for out of town visitors. I worked with the staff at Finished Basements Plus to come up with a functional design that incorporated all the things I wanted - a wet bar, space for entertaining, a bedroom, a bathroom and an exercise room. Everyone who came in to my house to work (rough carpentry, drywall, electrical, heating and cooling, carpeting, etc. ) were polite and professional. I am very pleased with the finished product and everyone who has come to see it remarks on how lovely it looks and is impressed with the quality of the workmanship.

As a contractor, it has been my pleasure to work with Finished Basements Plus. Recently a critical component in a heated floor failed. Due to the nature of the failure and the cost to repair it, a lessor company would have written off the repair returned the customers monies, and just left. Steve and Amy Iverson of Finished Basements Plus Stood behind their warranties and without hesitation, spending thousands, insuring their customers satisfaction. This is the type of contractor you want working for you, a business with the professionalism and ethics that build trust in serving their customers. John N. Swartz Dreamswork Construction Battle Creek Mi. 49014

We had Finished Basements Plus finish our walk-out basement this year. It is no longer a "basement" it is now a beautiful extention of our home!! We love every square foot!! They really listened to our current and future needs as a family for the space. They successfully designed and implemented a stunning living space that met our needs in functionality (storage space, avoiding wasted square footage, kitchen and bathrooms) and aesthetically. We did do our homework first, we interviewed, checked referrals and had several quotes. We choose them based on their professionalism and their extensive experience. They were without any question the right choice!! The price and scope of work did not fluctuate through out the project and Finished Basements Plus delivered exactly what they said that would and more. We are so proud of our beautiful basement/family room! It is a part of our home now and is already where we make the best memories as a family!! Lisa & Kevin C. Novi, MI