Concrete Collaborative

We recently moved into an apartment in which Concrete Collaborative counters were installed in the kitchen by the developer. Beautiful looking material, but... The countertop developed a crack near the sink cutout, from the sink edge, to the front of the counter. I reached out to CC about it, and got what felt like a canned reply stating that it "had to" have been because of a poor installation, and that there's no way to patch or repair it, but we'd be happy to sell you another one! (Exclamation point theirs) I replied that i'd prefer to do business with a company that stands by their product, which they clearly do not. Design - 10. Durability - 1. Customer service - 0. The only reason that durability gets a 1 rating rather than a 0 is that the opposite counter of the same material is fine. No cracks. That one must have been "installed correctly." I will avoid this company like the plague going forward.

I bought a countertop from them and when it got to the fabricator it was all warped and when the fabricator went to flatten it based on the info the company gives you (they wouldn't be bothered to call him and explain the process) the countertop cracked down the middle. This company doesn't realize that you order your order countertops ahead of time when you doing a kitchen remodel so you can keep the project on time. So when we informed them of the crack they were like you told us to late. Actually we told you about the warping on time they just didn't want to deal with it when it came time to actually flatten and it cracked in half. I should have listened to my friends when they also told me that the customer service at this company sucks but I continued anyways because I like the colors of the Countertop.

My contractor and architect ordered tiles in June 2022. They quoted us a delivery in mid or late September 2022. They’ve been telling us for weeks that it’s “en route” and it wasn’t until this week, late October, that they told us there was a production error with our order and they don’t have it. It has been fully paid for, since they demanded payment before shipping. We can’t move into our apartment because this is bathroom floor tile, and so the bathrooms are all waiting on it. Unbelievable, incredibly poor customer service, not even apologetic. The only thing they’ve offered to do is ship us the correct tile in a month — an extra month of paying NYC rent on two apartments — and probably more than that, given their track record.

Concrete Collaborative did an amazing job at bringing our vision to life in our new office. Their skills combined with their professionalism makes them a joy to work with. Highly recommend working with their team!

If I could give less than one star I would as well. Ordered and paid for their product 13 weeks ago and still no delivery date and no calls back. Have a finished bathroom with no floors.

If I could give less than one star I would. Absolutely terrible. Their flooring material had to be torn up twice and then they abandoned the job - and were fully paid for their defective materials. My GC, installer, and designer all tried to work towards a remedy with them and multiple contacts by my lawyer have simply been ignored by Kate Balsis. Their total lack of professionalism and ineptitude delayed my project months and their complete lack of any responsiveness or customer service is unlike anything I've ever seen before. Please look for someone else - this company is terrible. When my lawyer finally got in touch with Kate she pretended to not know about my problem despite responding to a google review and getting two notices from my lawyer. She said she would call him back and never did. Ignoring the problem is only making it worse.

CC makes nice concrete, but working with them took several years off my life. My partner & I went to their showroom in SF on a day they were advertised as open, to find them closed. We window shopped, and not being terribly fussy, we decided on something. I emailed them, and was immediately in contact with two lovely people who helped us pick out our second choice. (Our first choice was going to take too long to show up.) I paid, filled out the delivery form, and was going to put it all to bed, until Hailey stepped in. Apparently she did not like the fact that the GC in charge of our house renovation asked to have it delivered to our ... house. So Hailey asked many, many times, to the point of being offensive & saying things like "do you understand that concrete is heavy", if I was absolutely certain that I wanted it delivered to the residence. She was such a pain that we finally just asked her to deliver it to the fabricator, and then when her delivery driver used the wrong equipment to deliver, instead of saying sorry, she had the nerve to ask if he was an "actual fabricator", again blaming me, super offensive. Long story short, after weeks of silence from her on a delivery date, lots of client-blaming for our "unconventional" request to have the concrete delivered to our house, and 120 unnecessary emails back & forth, they managed to deliver it, 12 weeks after I'd put in an order that I was told would take 2-3 weeks. Enormously difficult to work with.

Expanding/converting a guest bedroom into a cozy lounge TV room. I connected with CC for a sample of the Lasso tile to confirm colors and received it in 9 days. They supported with calculating the qty of tiles and the timing from production to at home delivery was 9.5 weeks. They arrived in perfect condition! Their production updates, customer service, instructional pdfs for install and supplies are on point. Appreciate the entire team!

Concrete Collaborative was very helpful and completed all our requests for our projects. We appreciate it - thank you!

Concrete Collaborative is fantastic. This is a way to access a modern concrete look for a reasonable price. I loved working with Kate and the whole team, they were excellent at communicating and I am so happy with the final look of my console table. Can't wait to do a bigger project with CC.

I can’t recommend Concrete Collaborative enough. The quality of the tiles is second to none and the customer experience is fantastic. These tiles have made our bathrooms complete show stoppers- they are versatile and super unique. So grateful to have discovered them.

Highly recommend for all of your indoor/outdoor projects. The tile selection is amazing and so unique and will add a lot of flavor to any space in your home. Very happy we went with Concrete Collaborative for our patio refresh!