Adenbrook Homes

Walking into their display home, we were in awe of their finishing touches. We were told that this was standard in all of their homes so we decided there and then that we would be building with Adenbrook, Gold Coast. Oh how misled we were! Our first alarm bell should have gone off when we went to see our newly laid slab. Smiles turned into frowns as we found their labourers had sprayed male genitalia across our water metre box (Have photos). The building process was smooth and delivered in a timely manner. Adjustments were made without hassle and everything seemed to flow perfectly. That was until we moved in and had time to see the issues. Firstly, our ensuite bathroom hadn’t been completed with missing grout throughout the room (Have photos) Paint on the wall was either missing, where it should not be ie on the brickwork, tiles etc or terribly patched (have photos) Broken locks, wonky tiles, water leaks, plastic protruding from windows frames, broken door locks, broken laminex on kitchen drawers .. sadly my list could go on. We have since had a nightmare of a time trying to get Adenbrook to take any responsibility and come back to correct their errors. It has now been over 7 months with our last communication from them. Our major concern was missing tiles and grout in our ensuite bathroom which has caused water to enter into a wall. Adenbrook contracted someone to come in and cut 5 large holes into our wall. These were left open for weeks before anyone was sent back to fix these. Now over 7 months later we have had no communication from either the builder or whomever is supposed to come and correct this, I have attached photos. We have been left with a patchy rough wall that makes me want to cry every time I walk past it. Our other major issue was the paintwork. It looks like they have let a kindergarten class through with paintbrushes. When the painter has been asked to come back and fix this he was terribly rude, obnoxious and sexist. He told us ‘you build budget home you get budget job’. Parts he ‘fixed’ looks worse than when he started. We have had a few tradesmen come in since and complete extra work for us who are shocked and horrified in the workmanship that has gone into building our home. One I quote, “I would have been let go if I left it like that!”. One has even laughed when he saw the state of the paint work. We have lodged complaints with the QBCC and Adenbrook Homes head office who also are no where to be heard from. I spoke with [Name Removed] from head office twice who assured me he would follow this up again with myself and the franchisee which has also never happened. I have only covered a small portion of issues in this review. This was our first home and unfortunately hasn’t been a positive experience. I hope people don’t make the same mistake we have. We have already started the process of buying elsewhere as we are now having to outlay more and more $$ every week to get things fixed ourselves.

Our new home is awesome and meets our expectations. We would highly recommend Georgio and his team to anyone wanting to build a new home.

I honestly cannot express enough just how happy and thankful we are that we had the privilege of building with Giorgio, Nadia and the Adenbrook Homes Gold Coast team. Construction on our home commenced in late August 2019 with handover of our property occurring ahead of schedule in late December 2019. From the time we signed the contract through to handover and beyond, our experience has been overwhelmingly positive. The management of the build and our contact with Giorgio and Nadia was fantastic. We were always kept well informed of what was happening through each stage and communication was always honest. Both Giorgio and Nadia are incredibly approachable and it is clear to us from our experience that they truly take pride in their customer service and the quality of the build from start to finish. There were very few issues throughout the build. Those identified were minor and were rectified both satisfactorily and in a timely manner. We never felt pressured or pushed into anything, and we felt the overall cost of construction to be fair considering the quality of the materials being used and the experience of the trades employed to work on our home. Costs were transparent from the outset which we also appreciated. We’ve found the workmanship and build quality of our home to be fantastic and would definitely build with Giorgio / the Adenbrook Homes Gold Coast team again if we were ever to decide to move on from the dream home that they’ve built for us.

As our very first new build we were worried at the beginning that it would be a long and stressful process but Giorgio, Nadia & the Adenbrook team put us at easy from start to finish. The whole process was managed professionally. Nadia was a star for taking-on and answering all my dumb questions and helping us through the contract/review process, Kirstin at Windemere was a delight when we had our 3yo at the interior design session and she helped us with some great colour combinations. And I can't say enough good things about Giorgio, he was honest and transparent throughout the whole process, a very rare builder these days. Workmanship and build quality was without fault. Giorgio has built a trusted team of very skilled craftsmen/woman who are all professionals in their own right. On top of that, each and every one of the tradies on site were respectful and polite towards my family. I can think of only 1 issue we had during the build and that was to do with the wrong carpet being delivered. This was discussed and dealt with within 2 days to everyone satisfaction and did not delay the completion date. We were happy with the final cost in the end. Each time we made a change during the review process the costs were made clear, so no surprises. Giorgio and Nadia have built us a home not a house and we will forever be grateful for meeting this family and trusting Adenbrook with our dreams. David, Mae & Adan

It is not often that you experience some thing near to perfection, but i have to say that Adenbrook Homes have come very close. From day one a meeting with new home consultant Belina who showed us through the show home,we new we were about to start on a journey of confidence and trust with her vast knowledge of what people wanted i.e design,style etc. Then onto Jullie the interior and exterior colours consultant not just once but three meetings and so onto the final plan and sign off. Through out the whole build the journey was smooth and their quality control system,was second to none. Our house was custom built based on the {Penn] option "C" our block was not an easy one,being slopping and some rock,other builders shied away by saying we would need 8-10 steps just to gain entry to our home. But Adenbrook Homes and their team of engineers soon put that to rest with just one step to gain entry to the home. I must mention our site supervisor BRETT,wow what a skilled and dedicated member of the Adenbrook team. Nothing was too much when we needed help or guidance with communication a given. My wife and i have built several houses together, but nothing ever like our experience with Adenbrook Homes.You get many extras included where you would pay extra with other builders. So finally we would like to say a big THANK YOU to all at Adenbrook Homes Port Macquarie. We highly recommend you build with confidence with ADENBROOK HOMES.

To all the Adenbrook staff, We wish to thank you for our new home. But also for making every step a positive one; for working with us as a team to overcome any problem and make us feel important and our thoughts valued. We wish to thank you for honouring the price on a contract that took so long because of the delay in registering the land. To Bellina (the initiator), who started the process by calling it ‘your home’, listening to what we thought we wanted and giving lots of little tips along the way. To Julie (the decorator), who was complimentary, supportive and tactful in swaying good choices in our colour scheme. To Garth (the practicalist), who was capable, sensible, explained the ‘codes’ on the floor plans and helped make what worked, work well! To Marty, who broke ground as the first on site. This was Wow, it’s really happening! To Kristie (the diplomat) We were so happy to meet such a happy, smiling face. Thank you for your patience in dealing with the stream of emails and phone calls, for your explanations with building needs and costing, but mostly for being a delight to work with. To Brett (blood’s worth bottling) for dealing with us, dealing with contractors, dealing with delays and problems. Thank you for being a problem solver and being so considerate, even-tempered and personable You get the quite achiever award! To team of you, for the thoughtfulness when David had a fall and we feared he was paralysed from the waist down. Thank you for your consideration but mostly THANK YOU for making us part of your lives and not just a job number! From happy home owners Anne and David

From our first contact with Belina we felt confident dealing with Adenbrook. Before we'd even committed to Adenbrook, she took the time to walk over our block so she was familiar with the land before going through our design options with us. That alone gave us confidence. The whole process was easy with regular updates from the team. Interior designer was Julie. she was amazing, giving us advice & taking many phone calls from us when needed. She wasn't forceful, but listened to what we wanted to achieve, was extremely helpful & most importantly, supportive. Brett was in charge of the build & our contact throughout construction. He personally called me to introduce himself before construction & arranged to meet on site to ensure we were all on the same page. He's a lovely bloke & very approachable. His attention to detail was exceptional, ensuring a finished product we're proud to show off. We're really enjoying our new home & would recommend Adenbrook to anyone thinking of building.

We built with Aden brook last year, and they were nothing but helpful. We felt like we could talk and ask them anything we wanted to, we felt so comfortable working with the aden brook team. we loved the way our house was finished and the finishing look was amazing. we highly recommend working with Aden brook to achieve your dream home.

Service provided was very good they were very accommodating and helpful in the beginning The build went smoothly and was completed in a timely manner Any issues we have had after completion have been fixed

The style and finishes of Adenbrook homes first attracted us to look at their designs. From our first meeting with Belina, the Home Consultant, at Port Macquarie, to the final handover of our completed home from Brett, the Site Supervisor, was a smooth and professional process. It was a pleasure dealing with all the people involved along the way. Janet, Lani, Judy, Nathan and Julie. Our dealings with Brett was outstanding as he was customer focused and was always available to answer queries. We would highly recommend Adenbrook homes.

We chose to go through Adenbrook from positive word of mouth reviews. From the moment we walked into the Coffs display home Nikki was very helpful and gave us a lot of options for our block of land. We chose the illuka with some variations and we could not be more happier with the result. Shane our builder kept us up to date the whole time and was always quick to get back to us. The process was very smooth throughout the entire build. We highly recommend Adenbrook homes.

After checking out other builders we chose adenbrook and we glad we did the office staff was great to deal with the quality of the build was fantastic very professional we were held up about two weeks due to bad weather the budget was about what we expected the Forman Brett was great to deal with thanks