Euro Stone Craft

I honestly wish that I could rate this company 0 stars. This business has the most unprofessional and rude staff. Do not use them.

Soapstone buyers beware. We went with this company after a couple of trusted recommendations from those in the industry, so we were surprised by and very disappointed with the botched installation, including visibly crooked placement of slab, significant damage to our drywall, and damage to the stone around cutouts (which the installation crew hid by leaving our cooktop in place after fitting it). The drywall and slab placement actually still have issues even after they came out to fix them - they sent the same installation crew. Most importantly, after seeking independent consultation from a soapstone company, it turns out that, as we suspected, the "black soapstone" is phyllite/slate. It's been ~6 weeks since install and payment in full and we haven't been able to get a response from the company to resolve the problem. An asst showroom manager called after a couple weeks of ignored emails/calls post-install as a favor to our kitchen designer, who also graciously followed up a couple times on our behalf. The asst showroom manager wasn't involved with our purchase/install, apologized on behalf of the company, and mentioned that it had just been approved that a new slab would be cut for us. I underscored the larger issue of our slab actually being slate and we didn't simply want to replace what we have without knowing all the options, as we wanted and paid for soapstone. She stated someone would be back in touch with resolution options once finding out more information from the quarry. It's now been a month since that conversation and we have yet to receive any communication from the company, not even an update (or a response to my email 4 days ago requesting an update). If you're looking for soapstone, I'd suggest a company that specializes in soapstone. I went against my better judgment and am now regretting it.

Good--their schedule melded with our project. Good--Decent Selection BAD--Countertop not sealed thoroughly at install. We incurred a stain due to this fact. Representative said they don't repair stains, followed by sometimes the quartzite isn't completely sealed at install. How were we to know that? They will charge hundreds for a 15 minute evolution to re-seal the top, or in our case actually seal it for the first time. They didn't charge us but keep in mind--you can seal it yourself for $30. Their tech told us. Will not be using them again, do not recommend them.

I did not get to point of doing business with this company although fully intended to before the person presented as the owner, Shawn Daghigh, attempted to change terms that he agreed to in Oct 2018 as I awaited remnants in an unpopular Silestone 3CM shade. Specifically, he agreed via email to match pricing that I paid to HD for material, fabrication, delivery and installation for the same shade. He actually re-asserted the agreement by phone on Jul 2nd and urged me to make use of their measurements and templating despite my original intent to use my own measurements and make my own template. By Wednesday, I received an email stating that he found my drawings to be confusing, and that he could no longer offer me measurements and templates despite his 'confusion'...and this is the kicker, decided that he will not reduce the standard $250 charge for measurements, templates, delivery and installation to omit the measurements and templates. Upon notice, I was already quite sure that his intent was to roll off of his initial assertions and agreements made via email and phone, but inquired further to determine just how illogical his explanations would become. He particularly had a problem with my requirement that shims not be placed between the bar countertop and my countertop brackets in which the countertops will rest on/make contact with. Doing so will appear sloppy and amateur as far as installations go. Despite their website explicitly stating that they are one of the largest fabricators in the area aka we can cut custom tops aka we have precision cnc machines, he also conveyed that he would sale the tops to another fabricator of my choosing. 1) they have cnc machines so they are fully cable of fabricating tops with slanted edges/non-square angles, no need to go elsewhere; 2) what does fabrication have to do with me not permitting shimming that cannot be disguised and will look sloppy...absolutely nothing; 3) why would a shimming requirement interfere with one's ability to complete a measurement appointment...has nothing to do with one another, but rather an attempt to reduce services which are part of their standard $250 charge without decrementing the price; and 4) why would an individual charge an extra $12 per sqft beyond the price in which they agreed to match for material and fabrication...simply put, there was a blatant attempt to run the price while hoping the customer doesn't notice. So in short, I would not recommend this business whose owner readily employs deceptive business practices, whose word means nothing as soon as he speaks despite emails also verifying what he agreed to. I found this business on my own but if they are truly one of HD's contractors, insist on being assigned to an alternate business...but not GME as they suffer from the same integrity issues.

We have used Shawn and Euro Stone Craft on multiple projects with great success. wonderful showroom, great selections, very fair pricing and the final product is fantastic. To seal the deal Shawn is a great guy to work with.